GradeShift Pro 2
GradeShift Pro 2
GradeShift Pro 2 is our dual-path signalling solution that utilises a dual 4G Radio path or a 4G Radio/LAN path to signal an alarm from a protected premises to an ARC.
The My Base App is a self-service management platform for DualCom Pro and DualCom Pro 2 devices. The App allows you to check your signal strength, request regrades, send test alarms, view availability graphs, edit panel profiles, upgrade firmware and view alarm logs.
How do I set up Multi-Factor Authentication on the My Base App?
For security, multi-factor authentication (MFA) is now required to use the My Base App. MFA increases security on our platform and requires users to authenticate themselves via their username/password and with a time-limited code (each code expires after 60 seconds). This code is obtained via an Authenticator App, email or SMS. New authentication is required once every 30 days; if the user logs out or if we update CSL Live.
How it works:
Log in to My Base as normal with your username and password.
Receive a code via an Authenticator App, email or SMS.
Enter the code within My Base.
You are now securely logged in.
If you have any issues with the steps above, resetting your password will restart the authentication process. If the issue persists and you require support, call CSL Technical Support on +44 (0) 1895 474 444.
My login credentials aren't working for the My Base App, what shall I do?
Resetting your password will restart the multi-factor authentication process and resolve most issues with logging on. If you’re not receiving an email or text with your one-time access code you’ll need to call CSL Technical Support to update your contact details. Please call us via +44 (0) 1895 474 444
How can I fail my signalling paths without having to disconnect them?
To fail each path enter the connectivity menu (see figure 12 in full Quick Guide). Press and hold B to fail the primary path or C to fail the secondary path. The path will stay in fail for 15 mins unless you tap B or C again to restore the applicable path.
How can I check the signal strength of each radio module?
You can check the signal strength of each radio module on a commissioned device via the My Base App. Alternatively, when in the quiescent/normal state, you can press button A to toggle to the connectivity menu. Once there, LED 1 (first path) & LED 2 (second path) will show you the signal strength. We recommend a solid green LED (40% or 4/10).
What is the standard pin setup of the GradeShift Pro 2?
As standard, the device is triggered by removing or applying zero volts to input terminals 1-8. No external pull-up resistors will be required. This is usually achieved via the digital communicator outputs of a control panel.
If you need to use a positive applied/removed, you can toggle the pin bias via the My Base app or contact technical support so that they can amend the bias of the device.
You can add a panel profile via My Base under the “Hardware” menu and select “Edit Panel”. Please note you only need to set panel 1 (please leave panel 2 blank).
If you are not sure which panel profile to select, please search the panel guide for your specific panel on the installer zone as the guide will confirm which panel profile you need to select. The guides can be found on online - Click here (change link to Gradeshift Pro 2 guides).
Why are pin alarms not coming through on the alarm log?
As standard, the device is triggered by removing or applying zero volts to input terminals 1-8. If you are using a positive applied/removed to trigger the pins, you will not see any pin alarms in the alarm log until the bias of the device has been changed.
To change the input from negative removed or applied to positive removed or applied, change the pin bias via MyBase under the “Hardware" menu and use the A+ terminal instead of RTN.
Alternatively, please contact technical support for assistance.
Your device will come pre-configured without a panel connection type (pins only). To enable the serial connection to a control panel, go to MyBase and select the panel type. To do this, follow the below steps:
1. Go to hardware. Click on the options “hamburger” icon and select “edit panel”.
2. Select the correct panel type in panel 1 and then click on “save changes”.
3. Your device will upload its configuration and reboot. Once the reboot has taken place you should start receiving signals from the control panel.
If you are not receiving signals, make sure you have completed the panel programming steps detailed in the panel guide for that particular control panel. The guides can be found online - Click here