Careers

Who Are CSL Looking For?

CSL is seeking professionals with deep expertise within the utilities sector, who understand the regulatory landscape, market dynamics, and the wider utilities ecosystem, with particular emphasis on the need for resilient connectivity. The ideal candidate will have a strong grasp of sector‑specific challenges facing utility providers and be able to diagnose complex operational and commercial problems, tailoring solutions to meet the unique needs of the industry. They will be experienced in driving success within the utilities vertical and bring established customer and partner relationships that can generate direct sales opportunities.

Credibility with senior decision‑makers across utility organisations is essential, alongside a strong understanding of CSL’s utilities‑focused use cases. The role will also support marketing activity by contributing sector‑relevant insights, thought leadership, and messaging that resonates with utility audiences. In addition, the individual will work closely with product and marketing teams, providing market insight to help shape solutions and offerings that address current and emerging challenges across the utilities sector.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Seen as experts in their field
• Understands the regulations, ecosystem and wider stakeholder map of their sector
• Responsible for driving sector CSL brand awareness
• Sizes the sector
• Split sector as required in to sub-sectors to aid targeted marketing efforts
• Define end customer level problems and work with product to define CSL use cases to resolve
• Aim: To get CSL to be seen as the only choice for connectivity in that sector
• All sector specialists to be trained to have deep knowledge of CSL’s sector agnostic product set.
• Awareness of all key use cases for CSL solutions within their sector
• All sales staff to be trained in the ‘CSL Sales Way’ building on success in B&S

Key Skills & Qualifications Sought:

• Relationship builder
• Analytical
• Strong sector specific networker
• Problem solver
• Speaks language of the industry
• Focused on credibility
• Experienced
• Role definitions developed for sector specialists
• Search for resource within known end customers (e.g. Thames Water), industry associations, industry specific recruiters

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL?

• We are a leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics.
• We are a rapidly growing, private equity-backed company with an international presence, operating across the UK, Ireland, the Nordics, Benelux, Spain, and North America.
• We have completed 7 acquisitions, with each acquired business adding further expertise and scale to our market-leading propositions.
• We have over 30 years of experience and now operate over 3 million active IoT connections around the world.
• We now have over 270 employees within the Group – and this is growing all the time.
• We are ranked 10th in the 2025 UK’s Best Workplaces™ by Great Place To Work®
• Our high performing team is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.

Who Are CSL Looking For?

You should have extensive experience in customer services or a contact centre environment. Working in an electronic or communications production environment. You should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach always. People skills and leading from the front line should come naturally, setting the example for all others to follow. You should have an acute attention to detail and impeccably high standards enabling you to consistently look to raise the bar to improve business practices. You motivate by creating a performance-centric environment that provides clear focus and rewards delivery of objectives. Above all, this role requires an individual with a passion to provide excellent service often working under pressure in a busy work environment. Those that are successful in the role are typically capable of processing relatively complex logical concepts and/or have an interest in technology, computing or electronics.

The Role:

Reporting to the Head of Customer Services the successful candidate will manage a team of Team Leaders, Technical Support Advisors and Quality Assurance advisors handling inbound support requests via phone, email and online chat to our B2B customers. As manager of the team there will be a drive to create a culture of providing excellent customer service and high-quality technical support. They must be well organised, self-motivated, punctual, and flexible in their approach to work including being able to prioritise a variable workload and know when to escalate a problem appropriately. They will be required to communicate effectively with customers at all levels, often whilst under pressure. Whilst demonstrating that they are an excellent team player, the candidate will have a solid background working within a busy service team.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Overall responsibility to lead, inspire, develop and motivate Team Leaders to deliver a best-in-class customer experience.
• Manage all aspects of the team’s day-to-day management and work allocation to ensure performance is in line with agreed KPIs & SLAs.
• Act as an escalation point/go-to person for team members
• Overall responsibility of the training and development of your team including managing the Quality Assurance program.
• Support colleagues with the use of in-house tools, by providing necessary training and advice.
• Carry out all tasks in an efficient, professional and courteous manner, leading by example to the Customer Service Department.
• Resolve 2nd/3rd line customer escalations by liaising with various departments to obtain resolution.
• Overall responsibility for recruitment, appraisal and absence management process for the team.
• Oversee the day-to-day management of the office environment, including building access control, health and safety compliance, and coordination of facilities-related activities.
• Manage employee relations matters, including disciplinary processes and dismissals, ensuring all actions are handled fairly, consistently, and in line with company policy and employment legislation.
• Innovate and implement new initiatives whilst looking to refine processes to further improve the customer experience

Key Skills & Qualifications Sought:

• Experience of managing customer service teams for a minimum of 5 years required (essential)
• Qualification / Degree in Management
• Experience in Customer Services or Contact Centres required
• Experience in an electronics or communications industry required
• Experience in recruitment and performance evaluation required
• Excellent interpersonal and communication skills both written and verbal required
• High-level problem-solving abilities
• Excellent leadership and organisational skills.
• Ability to motivate and inspire to bring out the best in individuals
• Ability to work well under pressure.
• Confident, clear and professional telephone manner.
• Strong time management and self-motivation skills
• Proficient user of MS Office, with an intermediate skill level in Excel and Word.
• Experience of CRM systems eg. Salesforce

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.