Cookie Policy
Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at www.allaboutcookies.org, or visit the Information Commissioners Office website.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
A list of all the cookies used on this website by category is set out below.
How we use Cookies
When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your ‘session’ on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.
We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. The data collected cannot be used to identify personal information and merely gives us a general idea of how our website performs.
This overview of the type of cookies we use is based on categories outlined by the International Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.
Managing cookies
Cookies are a widely used technology on the web and on the whole are used for reasons that benefit the user. However if you wanted to stop cookies being set on your computer this is entirely within your control. The browser you use will have settings that can be configured to refuse cookies. Instructions on how to do this will vary depending on the particular type and version of your browser but a good place to start is www.allaboutcookies.org/manage-cookies/. If you choose to block cookies through your browser, it may impact your ability to effectively use certain websites.
Cookies used on our website
Category 1: Strictly necessary cookies
These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.
| Cookie Name | Provider | Expiry | Purpose Description |
| {UserId}_spring_KmMlAnyoneDraftArticlesList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. |
| {UserId}_spring_KmMlArchivedArticlesList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for Archived Articles in Article Management. |
| {UserId}_spring_KmMlMyDraftArticlesList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for Draft Articles assigned to Me in Article Management. |
| {UserId}_spring_KmMlMyDraftTranslationsList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for Draft Translations in Article Management. |
| {UserId}_spring_KmMlPublishedArticlesList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for Published Articles in Article Management. |
| {UserId}_spring_KmMlPublishedTranslationsList | Salesforce | 1 Day | In Salesforce Classic, used to configure layout properties for Published Translations in Article Management. |
| _sid | Salesforce | Session | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
| 52609e00b7ee307e | Salesforce | Session | Browser Fingerprint cookie. Used to detect session security problems. |
| 79eb100099b9a8bf | Salesforce | Session | Browser Fingerprint trigger cookie. Used to detect session security problems. |
| apex__EmailAddress | Salesforce | 1 Year | Caches contact IDs associated with email addresses. |
| BAYEAX_BROWSER | Salesforce | Expired on Creation | Identify a unique browser subscribed to CometD streaming channels. |
| BrowserId | Salesforce | 1 Year | Used for security protections. |
| BrowserId_sec | Salesforce | 1 Year | Used for security protections. |
| clientSrc | Salesforce | Session | Used for security protections. |
| CookieConsent | Salesforce | 1 Year | Used to apply end-user cookie consent preferences. |
| CookieConsentPolicy | Salesforce | Session | Used to apply end-user cookie consent preferences set by our client-side utility. |
| cookieSettingVerified | Salesforce | Session | Used to create a popup message telling users that cookies are required. |
| cordovaVersion | Salesforce | Session | Used for internal diagnostics with mobile applications. |
| csssid | Salesforce | Session | Used to establish a request context in the correct tenant org. |
| csssid_Client | Salesforce | Session | Enables user switching. |
| devOverrideCsrfToken | Salesforce | Session | CSRF Token. |
| disco | Salesforce | Session | Tracks the last user login and active session for bypassing login. For example, OAuth immediate flow. |
| FedAuth | Salesforce | Session | For the SharePoint connector, used to authenticate to the top-level site in SharePoint. |
| force-proxy-stream | Salesforce | 3 Hours | Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from cache. |
| force-stream | Salesforce | 180 Minutes | Used to redirect server requests for sticky sessions. |
| gTalkCollapsed | Salesforce | 1 Year | Controls whether the sidebar in Salesforce Classic is open for a user. |
| guest_uuid_essential_<15-char SiteID> | Salesforce | 1 Year | Provides a unique ID for guest users in Salesforce Sites. Expires 1 year after the user’s last visit to the site. |
| Host-ERIC_PROD- | Salesforce | 1 Minute | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. |
| idccsrf | Salesforce | Session | Tracks CrossSiteRequestForgery validation for certain single sign-on (SSO) flows. |
| inst | Salesforce | Session | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update. |
| language | Salesforce | Session | Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly. |
| lastlist | Salesforce | Session | Used to store the cookie name for the last list URL. |
| liveagent_sid | Salesforce | Session | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
| lloopch_loid | Salesforce | 1 Year | Determines whether to send the user to a specific portal login or an app login. |
| PHPSESSID | cslgroup.com | Session | Preserves user session state across page requests. |
| promptTestMod | Salesforce | 30 Days | Stores whether test mode is in effect. This cookie is read-only. |
| rc::a | google.com | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::b | google.com | Session | This cookie is used to distinguish between humans and bots. |
| rc::c | google.com | Session | This cookie is used to distinguish between humans and bots. |
| RRetURL | Salesforce | Session | Used with Log in As to restore the original state. |
| RRetURL2 | Salesforce | Session | The return URL to redirect to when logging out of a session. |
| RSID | Salesforce | Session | Session ID and login as session ID. In this case, the cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren’t created, examined, or modified. |
| sfdc_lv2 | Salesforce | 1 Year | Stores identity confirmation details for users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key. |
| sfdc-stream | Salesforce | 3 hours | Used to properly route server requests within Salesforce infrastructure for sticky sessions. |
| sid | Salesforce | Session | The Session ID used to authenticate Lightning Platform Soap-API and Rest-API data connections for the current user. |
| sid_Client | Salesforce | Session | Used to detect and prevent session tampering. |
| sidebarPinned | Salesforce | 10 Years | Controls the state of the Salesforce Classic sidebar. |
| ssostartpage | Salesforce | 1 Year | Identifies the Identity Provider (IdP) location for single sign-on (SSO). Certain service provider initiated SSO requests can fail without this cookie. |
| SUCSP | Salesforce | Session | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Customer Success Portal (CSP) user. |
| SUPRM | Salesforce | Session | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Partner Relationship Management (PRM) portal user. |
| useStandbyUrl | Salesforce | Not Set | Controls how quickly to set the standby URL when loading the softphone. |
Category 2: Performance Cookies
These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.
| Cookie Name | Provider | Expiry | Purpose Description |
| _ga | cslgroup.com | 2 Years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | cslgroup.com | 1 Year | Used by Google Analytics to throttle request rate |
| _gid | cslgroup.com | 1 Day | Registers unique ID that is used to generate statistical data on how the visitor uses the website. |
| _hjAbsoluteSessionInProgress | cslgroup.com | 1 Day | This cookie is used to count how many times a website has been visited by different visitors – this is done by assign in g the visitor an ID, so the visitor does not get registered twice. |
| _hjid | cslgroup.com | 1 Year | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| _hjid | cslgroup.com | Persistent | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| _hjIncludedInPageviewSample | cslgroup.com | 1 Day | Determine if the user’s navigation should be registered in a certain statistical place holder. |
| _hjIncludedInPageviewSample | cslgroup.com | Persistent | Determine if the user’s navigation should be registered in a certain statistical place holder. |
| _hjIncludedInSessionSample | cslgroup.com | 1 Day | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. |
| _hjIncludedInSessionSample | cslgroup.com | Persistent | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. |
| _hjTLDTest | cslgroup.com | Session | Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. |
| BrowserId_sec | force.com | 1 Year | Registers statistical data on users’ behavior on the website. Used for internal analytics by the website operator. |
| hjViewportId | cslgroup.com | Session | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| p.gi | typekit.net | Session | Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data. |
| snapinsPage_# | cslgroup.com | Persistent | Unclassified |
| snapinsPageTime_# | cslgroup.com | Persistent | Unclassified |
| snapinsPc | cslgroup.com | Persistent | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. |
| snapinsStart | cslgroup.com | Persistent | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. |
Category 3: Marketing Cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Cookie Name | Provider | Expiry | Purpose Description |
| {UserId}_KMPage | Salesforce | 1 Day | In Salesforce Classic, used to read the last user selection for Find in View, Article Language, {DataCategory}, and Validation Status in Article Management. |
| {UserId}_KnowledgePageDispatcher | Salesforce | Session | In Salesforce Classic, used to remember the user selection to determine whether to show Articles or My Drafts view in Knowledge. |
| {UserId}_KnowledgePageFilter{DataCategory} | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge. |
| {UserId}_KnowledgePageFilterArticleArticleType | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the article type filter for Articles view in Knowledge. |
| {UserId}_KnowledgePageFilterArticlePublishStatus | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the publish status filter for Articles view in Knowledge. |
| {UserId}_KnowledgePageFilterArticleValidationStatus | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the validation status filter for Articles view in Knowledge. |
| {UserId}_KnowledgePageFilterLanguage | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge. |
| {UserId}_KnowledgePageFilterMyDraftArticleType | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the article type filter for My Drafts view in Knowledge. |
| {UserId}_KnowledgePageFilterMyDraftPublishStatus | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the publish status filter for My Drafts view in Knowledge. |
| {UserId}_KnowledgePageFilterMyDraftValidationStatus | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for the validation status filter for My Drafts view in Knowledge. |
| {UserId}_KnowledgePageSortFieldArticle | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for Sort by for the Articles view in Knowledge. |
| {UserId}_KnowledgePageSortFieldMyDraft | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for Sort by for the My Drafts view in Knowledge. |
| activeView | Salesforce | Session | In Salesforce Classic, used to remember the last user selection for Articles or Translations tab in Article Management. |
| auraBrokenDefGraph | Salesforce | 1 Week | Used to track when a Lightning page has malformed HTML. |
| autocomplete | Salesforce | 60 Days | Determines if the login page remembers the user’s username. |
| calViewState | Salesforce | Session | Sets the inline calendar date state in Salesforce Classic (current week selected). |
| caPanelState | Salesforce | Session | Saves the open, closed, and height percent states of the calendar panel. |
| cqcid | Salesforce | 1 Year | Used to track a guest shopper’s browsing activity. |
| hideDevelopmentTools | Salesforce | Session | Used to determine whether to show the developer tools. |
| hideFilesWarningModal | Salesforce | 50 Years | Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action. |
| hideIdentityDialog | Salesforce | 1 Year | Hides the dialog box that informs that the current user is logged out when switching to another user. |
| IDE | doubleclick.net | 2 Years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| ideaToggle | Salesforce | Session | For the IoT product, stores user preference of whether to show Context Splash popup. |
| iotcontextsplashdisable | Salesforce | 10 Years | Tracks the individual sessions on the website, allow in g the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. |
| lfuuid | cslgroup.com | 3395 days | Tracks the individual sessions on the website, allow in g the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. |
| liveagent_invite_rejected_ | Salesforce | Session | Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades the customer’s experience because they can get repeated invitations. |
| login | Salesforce | 60 Days | If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app. |
| lpv308961 | pardot.com | 1 day | Unclassified |
| NID | google.com | 6 months | Registers unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
| oinfo | Salesforce | 3 Months | Tracks the last logged in org. |
| pagead/1p-user-list/# | google.com | Session | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertising efforts and facilitates payment of referral-fees between websites. |
| pardot | pardot.com | 1 day | Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement – The service is provided by third party advertisement thumbs, which facilitate real-time bidding for advertisers. |
| pardot | www2.cslgroup.com | Session | Used to identify the visitor across visits and devices. This allows the website to present the visitor with relay van t advertisement – The service is provided by third party advertisement thumbs, which facilitate real-time bidding for advertisers. |
| pc-unit | Salesforce | 1 Year
| Sets a preference for displaying platform cache units to either MB or KB. |
| PreferredLanguage | Salesforce | 1 Year | Stores the user language preference for language detection and localized user experience. |
| redirectionWarning | Salesforce | 1 Year | Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist. |
| schgtclose | Salesforce | 0 | Deprecated feature, not used. |
| showNewBuilderWarningMessage | Salesforce | 100 years | Used to show or hide a warning message for the new dashboard builder. |
| t | Salesforce | Expired on Creation | Used to avoid duplicate access checks. |
| test_cookie | doubleclick.net | 1 day | Used to check if the e u user’s browser supports cookies. |
| visitor_id# | cslgroup.com | 10 years | Unclassified |
| visitor_id# | pardot.com | 10 years | Unclassified |
| visitor_id#-hash | www2.cslgroup.com | 10 years | Unclassified |
| visitor_id#-hash | cslgroup.com | 10 years | Unclassified |
| visitor_id#-hash | pardot.com | 10 years | Unclassified |
| visitor_id#-hash | www2.cslgroup.com | 10 years | Unclassified |
| VISITOR_INFO1_LIVE | youtube.com | 179 days | Tries to estimate the e u users’ bandwidth on pages with integrated Youtube videos. |
| waveUserPrefFinderLeftNav | Salesforce | 100 Years | Preference for left navigation UI in CRM Analytics. |
| waveUserPrefFinderListView | Salesforce | 100 Years | Preference for displaying list views in CRM Analytics. |
| webact | Salesforce | 1 Year | Used to collect metrics per page view for personalization. |
| WelcomePanel | Salesforce | 1 Day | Stores Salesforce preferences. |
| X-Salesforce-CHAT | salesforceliveagent.com | 1 Day | Preference cookies enable a website to remember information that changes the way the website behaves or looks, your preferred language or the region that you are in. |
| YSC | youtube.com | Session | Registers unique ID to keep statistics of what videos from Youtube to the user has seen |
| yt-remote-cast-installed | youtube.com | Session | Stores the user’s video player preferences using embedded Youtube video |
| yt-remote-connected-devices | youtube.com | Persistent | Stores the user’s video player preferences using embedded Youtube video |
| yt-remote-device-id | youtube.com | Persistent | Stores the user’s video player preferences using embedded Youtube video |
| yt-remote-fast-check-period | youtube.com | Session | Stores the user’s video player preferences using embedded Youtube video |
| yt-remote-session-app | youtube.com | Session | Stores the user’s video player preferences using embedded Youtube video |
| yt-remote-session-name | youtube.com | Session | Stores the user’s video player preferences using embedded Youtube video |
