What is ECHO?
The ECHO platform connects Alarm Receiving Centres (ARCs) directly to the appropriate Police Force. It automates the communication pathway and allows emergency responders to react to verified alarms faster and more efficiently compared to traditional call handler services. This makes it an essential tool for incidents where every second counts.
With ECHO, organisations not only reduce response times and enhance security protocols but gain peace of mind knowing that alarms are handled with the utmost urgency and accuracy. The platform’s robust design ensures seamless connectivity and compliance with modern emergency standards, making it the trusted choice for security professionals.
ECHO: Transform your response times with future-ready technology
End-users connected to ECHO can benefit from quicker alarm response times, with an estimated improvement of up to 4 minutes.
ECHO is designed for compatibility with both Radio and IP products, ensuring it remains unaffected by the UK’s Telephone Network Upgrade Project (All IP).
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Supported by key industry bodies including BAFE, BSIA, FSA, NSI and SSAIB, ECHO meets the latest standards and best practices in alarm management.
All CSL alarm signalling products are ECHO-ready and will automatically use the ECHO platform without requiring additional installation steps.
Enhance accuracy and streamline communication
ECHO simplifies alarm management by automating call handling and connecting directly to Police Forces, boosting reliability and precision.
ECHO creates a seamless link between ARCs, Police Forces and security suppliers, ensuring that critical alerts reach the right emergency responders instantly.
With no need for manual intervention, ECHO modernises the alarm communication process, reducing errors and improving the accuracy of emergency responses.
With new ARCs constantly joining the ECHO platform, you benefit from an expanding network that enhances your response capabilities.
