CSL IoT Platform | Simplified SIM card management

For customers with a fleet of installed IoT routers, a monitoring feature has been developed to automatically detect when a device loses connectivity. This allows you to configure an alarm that sends an email notification if a router remains unresponsive for a set period of time. This helps reduce downtime, improve network management, and ensure operational continuity.

The CSL IoT Platform periodically checks router status using SNMP calls. If a device does not respond, it is marked as NOK (Not OK), and the date and time of the incident are recorded. Once the configured time has passed, the alarm is triggered and an email is sent notifying the loss of connectivity.

Steps to Configure the Alarm:

Step 1: Create a New Alarm
Go to the “Events” menu and click the “Create” button to add a new monitoring alarm.

Tutorial_ CSL IoT Platform_Router Offline

Step 2: Set Alarm Type and Recipients
After clicking “Create,” a pop-up window will appear:

In the “Type” field, select “Offline Router Alarm.”
On the right panel, enter the email addresses of the recipients who should receive notifications.

Tutorial_ CSL IoT Platform_Router Offline

Step 3: Set the Disconnection Time
Use the slider to define the maximum offline period. You can configure the alarm to activate if a router remains offline between 3 and 48 hours, depending on your operational needs.

Tutorial_ CSL IoT Platform_Router Offline

Step 4: Automatic Assignment Options

Assign to all existing routers: When you save the alarm, it will automatically apply to all current routers.
Automatically assign to new routers: Each time a new router is added to the account, the alarm will be automatically applied.

Step 5: Manually Assign the Alarm to Specific Routers

To manually assign the alarm, leave both assignment checkboxes unchecked.
Then, go to the side menu and click on “CSL Routers” to manage routers individually.
Select the desired router and click the gear icon to access its configuration settings.

Tutorial_ CSL IoT Platform_Router Offline

Step 6: Link the Alarm to the Router

Inside the router configuration page, scroll down to the “Alarms” section. Click “Add Alarm” and select the alarm you want to assign.

Tutorial_ CSL IoT Platform_Router Offline

Step 7: Confirmation
The alarm has now been successfully assigned manually to the selected router.

You can access the CSL IoT Platform from any device—mobile, tablet, or computer. Just enter your username and password on the web portal to manage your services quickly and securely.

If you’ve forgotten your password, don’t worry. You can easily reset it from the login page by clicking “Forgot password” and following the steps provided. Within minutes, you’ll receive a link to create a new password and regain access to your account.

SIM statuses on the platform include:

Inactive: The SIM cannot transmit.
Pre-activated: The SIM is ready to transmit, but no charges are applied.
Activated: The SIM has transmitted for the first time and is now billed monthly.
Deactivated: The SIM is out of service and no longer billed.
Suspended: The SIM cannot transmit, but it continues to be billed.
Blocked: The SIM is unable to transmit due to excessive consumption and has been locked.

Yes, you can change your SIM plan directly through the CSL IoT Platform.

Log in to the CSL IoT Platform and go to the “IoT/SIMs” section.
Use the search bar to locate the SIM you want to modify.
In the SIM’s control panel, go to the “Plan” section.
Click “Select Plan” to view the available options based on your customised offer.
Confirm your selection, and the new plan will be applied automatically.

Note: If you wish to downgrade your plan, please contact us at soporte@csl-group.es to ensure your current usage does not exceed the limits of the new plan.

To place an order, follow these steps within the CSL IoT Platform:

Access the store: Go to the “Store” section in the left-hand menu and click on “Products.”
Check available stock: A new page will open displaying available products. Select the items you wish to order.
Select your SIMs: Browse the available IoT SIMs and choose the quantity and SIM type (Trio, Mini, Micro, or Nano).
Add CSL devices: Below the SIM options, you’ll find the current list of available CSL devices—select the ones you need.

Once your selection is complete, follow the on-screen instructions to finalise your order. If you need assistance, don’t hesitate to contact our support team.