CSL Live

After clicking on “Place order”, a new screen will open, and the connection ID will appear after about 60 seconds. You will also receive a confirmation email of your order, which will include a link to the portal which contains your connection ID. This will need to be given to the Installer if they are linking the hardware.

You have now completed the order.

IF THE ARC IS LINKING THE HARDWARE, THEN FOLLOW THE ADDITIONAL STEPS BELOW

Install your replacement product and then access CSL Live via a web browser to complete the process.
Visit the My Base section > select the device you wish to replace > click on ‘Replace Hardware’ > enter the serial number of the replacement device > save.
Please place the old, removed product into the packaging of the replacement device. This can then be placed in the supplied returns bag. Any accessories (such as aerials and leads) do not need to be returned unless specifically requested by CSL.
The return bag has pre-paid postage, and there are several options on how to return this to us:
1. Drop off at your local Post Office
2. Collection from a post collection point in an office
3. For multiple devices or where you cannot get to a Post Office, please email orders@csl-group.com or telephone +44 (0)1895 474460 to arrange a collection. Please ensure you provide the collection address and return number, which is marked on the returns bag.

You must ensure this faulty product is returned to CSL within 10 days of the installation. If not received, CSL reserve the right to charge for the missing device or suspend any further replacements.

DualCom Pro:

		To: Radio Only	To: LAN Only	To: LAN/Radio	To: Radio/Radio
DigiAir Pro	From: Radio Only	N/A	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.30*	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302	GradeShift Pro 2 – Radio + Radio CS.55.HW**
DigiAir Pro	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
GradeShift Pro	From: LAN/Radio	No Accessory / Hardware Needed *	No Accessory / Hardware Needed*	N/A	GradeShift Pro 2 – Radio + Radio CS.55.HW**
GradeShift Pro	From: GradeShift Pro Radio/Radio	No Accessory / Hardware Needed *	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302*	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302*	N/A

DualCom Pro 2:

DigiAir Pro 2	From: Radio Only	N/A	Ethernet Cable – CS.1.301*	Ethernet Cable – CS.1.301	DualCom Pro 2 4G Radio Module – CS.40.105
DigiAir Pro 2	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
GradeShift Pro 2	From: LAN/Radio	No Accessory / Hardware Needed *	No Accessory / Hardware Needed *	N/A	DualCom Pro 2 4G Radio Module – CS.40.105
GradeShift Pro 2	From: Radio/Radio	No Accessory / Hardware Needed *	Ethernet Cable – CS.1.301 *	Ethernet Cable – CS.1.301 *	N/A

DualCom Pro 3:

DigiAir Pro 3	From: Radio Only	N/A	DigiAir Pro 3 – LAN Only CS.51.HWR**	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
DigiAir Pro 3	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **

* The device needs to be installed for at least 12 months before being eligible for a regrade.

** A new DualCom Pro device is also required to complete the regrade.

Smart Reporting provides Installers with a choice of 5 options to configure the reporting of single path failures to the ARC (PD6669 6.a). These options are:

Options	Details
Grade Delay (recommended for Fire systems)	Single path comms faults will be held and released according to the grade of the system i.e., Grade 2/DP1 will be released after 25 hours. (PD6669 Annex B Table B.1). If a subsequent alarm is received during the grade delay window, the fault will be sent to the ARC
Residential/Business (No Open/Close)	Communication faults will only be sent between the hours of 9 am-6 pm – up to a maximum of 96 hours after the event
Open/Close	Single path comms faults will first go into the Grade Delay queue. Single communication faults will only be sent once the system is open – up to a maximum of 96 hours after the event
Business	Single path comms faults will first go into the Grade Delay queue (25 hours for all grades apart from DP4, which is 5 hours). If the system is set, then the failure will be released when the system is unset, or it reaches 9 am (up to a maximum of 96 hours) after the event or whichever is first. Path failures are also released if any alarms go through during that Grade Delay period (The system must be using Open/Close for this to work; if there’s no Open/Close, then you should use the Grade Delay feature)
Disabled	Smart Reporting is off. (Not recommended)

To select the option that is right for your installation, please visit the My Base section of CSL Live or the My Base App. Select the device you wish to adjust and click the menu option circled below:

Screenshot