DigiAir Pro 3

The DigiAir Pro 3 range offers installers easier, faster installation of a professional signalling system with even greater resilience, plus access to CSL Live, our ordering and management portal.

Using the onboard serial connections, pins triggering or dial capture, DigiAir Pro 3 is compatible with a wide range of control equipment, including systems installed to EN50136 & PD6662. The range consists of DigiAir Pro 3 Radio and DigiAir Pro 3 LAN – our single-path solutions that utilise either a Radio path or LAN to signal an alarm.

Figure 1 – Exploded View of DigiAir Pro 3 

DIGIAIR PRO 3 – RADIO

Use a Signal Analyser (available from the CSL Installer Shop) to determine if enough base stations (2 or more) are available at the site and that they can supply sufficient signal strength (30% and above). This will determine the optimum location for the DigiAir Pro 3’s aerial to be mounted.

If you do not have a Signal Analyser, we recommend powering up the DigiAir Pro 3, connecting the aerial/s, going through the commissioning process then checking the signal strength before permanently fitting the aerial.

Press the A button to show the signal strength – LED 1 should be green to show an acceptable level of Radio signal/quality.

DIGIAIR PRO 3 – LAN

DigiAir Pro 3 uses DHCP as the default IP setting. Fixed IP settings can be added or amended using the My Base App. Fit the Ethernet Cable to the device and connect to the customer’s router. Ensure the customer’s LAN socket is live and their network allows access to the CSL servers.

Visit the CSL Live Support Page for information about our Customer IT Survey Form.

The ETH LED will flash between red, amber and green to indicate the connection is operational and data is being seen on the local network link.

DigiAir Pro 3 must be installed within an enclosure suitable for the installation certification. The unit should be fixed securely using the adhesive pads supplied or via the screw fixings accessible by removing the lid.

Once fitted, ensure:

• The aerial is connected, or the ethernet cable is installed, as appropriate
• The alarm panel or PSU is powered down
• Wire the DigiAir Pro 3 in this order.

1. Negative (-) power,
2. Positive (+) power,
3. Serial cable or inputs

• If required, connect the serial cable – RS485, RS232 or TTL (panel dependent) – see Panel Connections section for more information
• Connect any hardwired alarms into the device – see Pin Triggering section for more information
• Connect the fault output
• Ensure that all inputs are electrically isolated
• Restore power to the alarm panel or PSU

POSITIONING THE AERIAL

On power-up, the DigiAir Pro 3 will automatically contact the Gemini Global Platform to perform its commissioning process, which can take up to 5-8 minutes.

Once commissioned, all 3 LEDs will light green for 5 seconds. The device will then reboot.

LED 1 – Power	LED 2 – Comms Path	LED 3 – Commissioned

Figure 2 – Commissioning

On nthe ext boot, LED 3 will go green to indicate that the device is fully commissioned.

LED 1 – N/A	LED 2 – N/A	LED 3 – Device Status

Figure 3 – Quiescent/Normal State

If using input pins, whilst in quiescent/normal state, press button C for 5 seconds to self-learn the current panel input status. LED 3 will flash amber, then red and return to solid green once completed.

Before leaving the site, you must test the DigiAir Pro 3 device as per these steps.

1. Place the device on test at the ARC and send a range of signals from the panel
2. Perform a path test by tapping button C whilst in quiescent/normal state
3. LED 3 will flash to show signals are being sent
4. Check that signals are received at the ARC

See the Troubleshooting section for further details.

All device programming can be performed using the My Base App Download the app from the App Store or Google Play and enter your credentials. Alternatively, in a browser, go to My Base.

If need be, you can use the one-time access page to install a device using your mobile phone or web browser without login details. Follow this link and enter the device serial number and connection ID.

USING THE BUTTONS & LEDs

Once commissioned, the DigiAir Pro 3 enters the quiescent or normal state. In this state, LED 3 will show the device status, and there will be no other activity on LED 1 or 2. See Figure 3 – Quiescent/Normal State above. The LED colour indicates the current status:

• Green = path and system are OK
• Amber = path is not working
• Red = error

From this state, you can:

• Press Button A to view the signal strength/LAN connectivity
• Press Button C to generate a Test Call
• Press and hold Button C to execute Pin Learn

VIEW SIGNAL STRENGTH

Press Button A once to view the signal strength. LED 1 will show the signal/connectivity status of your path.

• Solid green = good signal.
• Flashing green = acceptable signal.
• Flashing amber = emergency, only/low signal available (move aerial).
• Flashing red = SIM not ready/no signal available (move aerial).
• Red = error.

VIEW LAN CONNECTIVITY

Press Button A once to view the LAN connectivity. LED 1 will show the connectivity status of your path.

• Solid green = good connection
• Amber = connection to local network is good but no access to internet/CSL
• Red = error – check the ethernet cable and ETH LED

Press Button A again to return to Quiescent/Normal State.

LED 1 – Primary Path	LED 2 – N/A	LED 3 – N/A

Figure 4 – Connectivity

GENERATE A TEST CALL

Press Button C once from Quiescent/Normal State to send a Test Call

EXECUTE PIN LEARN

From the Quiescent/Normal State, press and hold Button C for 5 seconds to allow the device to perform a self-learn of the current input pins. LED C will flash once complete. See Pin Triggering in the Panel Integrations section of this guide for more information.

Your device will come pre-configured to connect to the panel using pin triggering. In My Base, it will show Panel Type = pins only.

A panel can also be connected using:

• Dial Capture (PSTN Modem)
• TTL
• RS232 (including ATS 7090)
• RS485
• Ethernet

To enable any of these connections to a control panel, install the appropriate cabling, then go to the My Base App and select the correct panel type. See the Panel Integrations section below for more information.

Panel guides can be found by:

• Clicking the panel type (after selection) via the My Base App.
• Scan the QR code below.
• Visit the Installer Zone on our website.

PIN TRIGGERING

For this operation, the device is triggered by removing or applying zero volts to input terminals 1-8. No external pull-up resistors will be required. This is generally achieved via the digital communicator outputs of a control panel. On receiving an input to the pin terminals, the unit will signal alarm conditions and will generate the relevant messages and forward them via the Gemini Global Platform to the ARC. Installers are advised that the intended use should avoid situations where the rate of the trigger exceeds the rate at which messages are received at the ARC receiver.

Please read the panel installation guide with regard to the triggering of DualCom Pro input pins.

If the installation does not use relays to trigger the input pins (for example, positive applied), then the zero volts must be common between the power supplies of the panel and the DualCom Pro.

If the input pins are driven by relays from the panel and these are not electrically isolated, then consider introducing opto-isolators between the relays and the input pins, otherwise, the pins may not operate as intended.

Figure 5 – Example of pin triggering wiring. Control Panel (left) and DigiAir Pro 3 (right)

CONFIGURING PIN INPUTS

To self-learn the current panel input status, press button C whilst in quiescent/normal state for 5 seconds. LED 3 will flash red twice once completed.

To change the input from negative removed or applied to positive removed or applied, change the pin bias via My Base under the Hardware menu button and use the A+ terminal instead of RTN.

DualCom Pro pin inputs 1, 2, 3, 5 – 8 generate SIA untyped alarms UA/UR8001 to 8012 on standard product configuration, e.g.

[#123456|NUA8001|AChannel 1 Alarm]
[#123456|NUR8001|AChannel 1 Restore]

DualCom Pro pin 4 Open / Close inputs generate SIA alarm OP and CL OP/CL8004 on standard product configuration, e.g.

[#123456|NOP8004|ASystem Set]
[#123456|NCL8004|ASystem Unset]

CONFIGURING OUTPUTS

Both outputs can be configured as either Normally Open (NO) or Normally Closed (NC), as required. Output 1 is defaulted to indicate a total path fail condition to the control panel. Output 1 can be reconfigured to indicate another path failure type, Output 2 can be configured as a manual trigger. To make any amendments, please use the My Base App.

Figure 6 – Example of Fault Output Wiring

PANEL CONNECTIONS

DIAL CAPTURE 

DigiAir Pro 3 simulates and replaces the phone line connection to the control panel’s Digi-Modem. The control panel’s Digi-Modem must use one of the following alarm formats: Fast Format*, Contact ID or SIA. In the event the control panel needs to send a signal to the ARC, DigiAir Pro 3 will capture the message and forward it, via Gemini, to the ARC. The Digi-Modem must have an ARC telephone number (ie 01) and account number (i.e. 1234) programmed for Dial Capture to work. If you want to monitor the Dial Capture connection, you will need to connect an output configured as PSTN line fault on your control panel to one of the DigiAir Pro 3’s inputs. That input then needs to be designated as Dial Capture Fail at your ARC.

*Please confirm the compatibility of Fast Format with DigiAir Pro 3 via your ARC.

Figure 7 – Dial Capture Wiring

DC09 CONNECTIONS

Only the DigiAir Pro 3 LAN can connect to a panel using DC09. The panel and the DigiAir Pro 3 must both be connected to the customer’s LAN.

SERIAL / RS232 / 485 / TTL PANEL CONNECTIONS

As standard, DigiAir Pro 3 is supplied with a serial cable compatible with Honeywell (RS485), Orisec (TTL), Pyronix (RS232), Texecom (TTL) and HKC (TTL) panels. Other types may require an additional cable/plug-in that can be purchased on our Installer Shop. It is possible to use pins and a serial cable together if required.

Figure 8 – Panel Connection Information

Figure 9 – Serial Cable (RS232/485/TTL)

Interpreting the LEDs

The LEDs provide summary information as to the state of the device. For further information, please visit the My Base Support Page.

	LED off
	Red Flashing
	Red Solid
	Amber Flashing
	Amber Solid
	Green Flashing
	Green Solid

Figure 10 – LED Key 

As the DigiAir Pro 3 powers up for the very first time, it will run through its commissioning process. You will need to wait for LEDs 1, 2 & 3 to go green before the unit reboots.

LED 1	LED 2	LED 3
No power	No comms	No comms
Power start up	1 path comms (dual-path systems)	Comms path found
Power on		The commissioning server was found. Contacting alarm server
		Fully commissioned

Figure 11 – Commissioning LEDs

Once commissioned, the unit will return to its quiescent/normal state. LED 3 should be visible, and LEDs 1 & 2 will be off. LED 3 will show you whether the unit has any errors or is transmitting data.

LED 3

Red: Internal error (not commissioned or configuration error) – please contact Tech Support

Flashing Amber: Communication error – please press Button A for more details

Green: Device is operating normally

Flashing Green: Device is operating normally and transmitting or receiving data

Figure 12 – Quiescent/Normal State LEDs

From the quiescent/normal state, press button A. Only LED 1 will show.

Figure 13 – Connectivity Section

There are 2 additional LEDs shown as PNL and ETH.

Figure 14 – Additional LEDs 

RADIO ONLY TROUBLESHOOTING

Q. How can I fail my signalling paths without having to disconnect them?

A. To fail each path from Quiescent/Normal state, press Button A. Press and hold B for 5 seconds to fail the primary path. The path will stay in fail mode or 15 mins unless you tap B again to restore the path.

Q. How can I check the signal strength of each radio module?

A. You can check the signal strength of the radio module on a commissioned device via the My Base App. Alternatively, when in the quiescent/normal state, you can press button A to toggle to the connectivity menu. Once there, LED 1 (first path) will show you the signal strength. We recommend a solid green LED (40% or 4/10 and above).

Q. Does my unit have a roaming SIM?

A. Yes, all DigiAir Pro 3 Radio devices come with 2 Roaming 4G SIMs

Q. My signal strength is 30% (3/10) or less or my LED is orange/red. What can I do to improve it?

A. You can improve this by:

• Avoid coiling the aerial cable
• Moving the aerial away from electrical equipment/wiring
• Moving the aerial to a higher point on the property or closer to a window/door

LAN TROUBLESHOOTING ONLY

Q. Why is my LAN path not working if my ETH LED is flashing green?

A. This means the device can see it is connected to the customer’s router, but there is a network configuration error. This type of fault can be due to the below:

• The network administrator has not amended the firewall rules as required. The required information can be found in the “Customer IT Survey Form” in the CSL Live section.

• If the device requires static IP addresses and these have not been added to the “Edit LAN Config” section of My Base. As standard, the site records are set up with DHCP.

Q. Why is my ETH LED not flashing if I have connected the ethernet cable to the device?

A. This means the device is not able to see a physical connection. We would advise testing the RJ45 ethernet cable and also making sure the port the cable is plugged into is live and not disabled/suspended.

Q. Does my device require static IP addresses?

A. No, it will also work with DHCP.

Q. Does the DigiAir Pro 3 support any type of negotiation speed?

A. No, the DigiAir Pro 3 will only support negotiation speeds of up to 100Mbps.

The DualCom Pro Fire Quick Guide can be found here.