GradeShift Pro 2

The My Base App is a self-service management platform for DualCom Pro and DualCom Pro 2 devices. The App allows you to check your signal strength, request regrades, send test alarms, view availability graphs, edit panel profiles, upgrade firmware and view alarm logs.

Once you’ve installed the My Base App from your applicable App Store, please visit the CSL Website to register for a My Base account.

For security, we’ll contact you in order to authorise your request and set the appropriate permission levels for your My Base account. Once approved, we’ll send you your login credentials.

Need Support? Call CSL Technical Support on +44 (0) 1895 474 444.

For security, multi-factor authentication (MFA) is now required to use the My Base App. MFA increases security on our platform and requires users to authenticate themselves via their username/password and with a time-limited code (each code expires after 60 seconds). This code is obtained via an Authenticator App, email or SMS. New authentication is required once every 30 days; if the user logs out or if we update CSL Live.

How it works:

1. Log in to My Base as normal with your username and password.
2. Receive a code via an Authenticator App, email or SMS.
3. Enter the code within My Base.
4. You are now securely logged in.

If you have any issues with the steps above, resetting your password will restart the authentication process. If the issue persists and you require support, call CSL Technical Support on +44 (0) 1895 474 444.

Here is a list of commonly used authenticators approved by CSL:

• Google Authenticator
• Microsoft Authenticator
• LastPass Authenticator
• 2FA Authenticator (2FAS)
• Aegis Authenticator
• Authy
• Due Mobile
• IBM Security Verify
• Free OTP

Resetting your password will restart the multi-factor authentication process and resolve most issues with logging on. If you’re not receiving an email or text with your one-time access code you’ll need to call CSL Technical Support to update your contact details. Please call us via +44 (0) 1895 474 444

To fail each path enter the connectivity menu (see figure 12 on Quick Guide). Press and hold B to fail the primary path or C to fail the secondary path. The path will stay in fail for 15 mins unless you tap B or C again to restore the applicable path.

You can check the signal strength of each radio module on a commissioned device via the My Base App. Alternatively, when in the quiescent/normal state, you can press button A to toggle to the connectivity menu. Once there, LED 1 (first path) & LED 2 (second path) will show you the signal strength. We recommend a solid green LED (40% or 4/10).

Yes, all DualCom Pro 2 devices come with at least 2 Roaming 4G SIMs

For all radio variants:

–  Avoid coiling the aerial cable
–  Move the aerial away from electrical equipment/wiring
–  Move the aerial to a higher point in the property or closer to a window/door

As standard, the device is triggered by removing or applying zero volts to input terminals 1-8. No external pull-up resistors will be required.  This is usually achieved via the digital communicator outputs of a control panel.

If you need to use a positive applied/removed, you can toggle the pin bias via the My Base app or contact technical support so that they can amend the bias of the device.

Yes, you can.

• Ensure all required pins are in a restore/quiescent state and you are out of the device menu.
• Whilst in Quiescent/Normal state, press and hold the C button for 5 seconds.
• LED 3 will flash red twice once completed.

You can add a panel profile via My Base under the “Hardware” menu and select “Edit Panel”. Please note you only need to set panel 1 (please leave panel 2 blank).

If you are not sure which panel profile to select, please search the panel guide for your specific panel on the Support Zone as the guide will confirm which panel profile you need to select.

As standard, the device is triggered by removing or applying zero volts to input terminals 1-8. If you are using a positive applied/removed to trigger the pins, you will not see any pin alarms in the alarm log until the bias of the device has been changed.

To change the input from negative removed or applied to positive removed or applied, change the pin bias via MyBase under the “Hardware” menu and use the A+ terminal instead of RTN.

Alternatively, please contact technical support for assistance.

Your device will come pre-configured without a panel connection type (pins only). To enable the serial connection to a control panel, go to MyBase and select the panel type. To do this, follow the below steps:

1. Go to hardware. Click on the options “hamburger” icon and select “edit panel”.

2. Select the correct panel type in panel 1 and then click on “save changes”.

3. Your device will upload its configuration and reboot. Once the reboot has taken place you should start receiving signals from the control panel.

If you are not receiving signals, make sure you have completed the panel programming steps detailed in the panel guide for that particular control panel.

No, all pins either must be negative applied/removed or positive applied/removed. There cannot be a mixture of negative and positive.

To perform a test of all paths, make sure your device is in Quiescent/Normal state and then tap the C button once. LED 3 will flash to show signals are being sent.

All 3 outputs can be configured as either N.O or N.C as required.

Output 1 is defaulted to indicate a total path fail condition to the control panel (but it can be reconfigured to indicate another path failure type).

Output 2 can be used to indicate a path fail condition or be used as a manual trigger.

Output 3 can be used as a manual trigger.

To make any amendments please use the My Base app or contact technical support.

Once the device is powered-up, you should see activity on LEDs 1, 2 and 3. When the device has commissioned, all 3 LEDs will go green for 5 seconds. The device will then reboot.

Once the device has completed its commissioning process, only LED 3 (device status) will be active whilst in Quiescent/Normal state.

You can also check the status of your device on the My Base App.

You should only use the resistors provided if the installation needs to be EN-54 compliant.  If unsure, please check with your ARC.

It is normal for two radio modules using different SIMs to show opposite values for signal strength and signal quality—even when located in the same physical spot. Here’s why:

1. Network Provider Differences

• Each SIM may connect to a different mobile network operator (e.g. Vodafone vs O2), and those networks may have different tower placements, signal propagation characteristics, and congestion levels.
• One network might have a nearby tower with strong signal but high interference, while the other connects to a more distant but cleaner signal.

2. Module Hardware Variability

• Even if the modules are the same model, slight differences in antenna design, shielding, or firmware can affect how they interpret and report signal metrics.
• One module might be better at filtering noise, leading to higher signal quality despite lower strength.

3. Network Technology and Band

• SIMs may connect to different technologies (e.g. 4G vs NB-IoT) or frequency bands. Lower frequencies travel farther and penetrate buildings better, but may be more congested.
• Higher frequencies may offer better quality but lower strength due to attenuation.

4. Real-Time Network Conditions

• Networks constantly adjust power levels, handovers, and load balancing. One SIM might be handed off to a congested cell while the other remains on a cleaner one.
• Temporary interference or maintenance on one network can skew results.

5. Measurement Timing

• If the modules are not measuring at exactly the same time, transient conditions (e.g. a passing vehicle, weather shift, or nearby device activation) can affect readings.

The Customer IT Survey Form may be required when ordering LAN + Radio or LAN only devices.

The DualCom Pro will require an IP address to be allocated to it by the customer’s network administrator.

More information about the CSL Remote Manager is available here. 

WHEN COMPLETING AN UPGRADE OR REPLACEMENT ON AN EXISTING INSTALLATION, PLEASE ENSURE YOU ALWAYS USE THE AERIAL SUPPLIED WITH THE NEW DEVICE.

THIS WILL ENSURE THE BEST MOBILE SIGNAL FOR YOUR INSTALLATION. SOME OLDER AERIALS DO NOT PROVIDE ACCESS TO 4G AND, IF USED, COULD LEAD TO SIGNAL-RELATED ISSUES AND FAILURES.

We encourage you to complete the following steps to ensure your DualCom Pro achieves the best possible signal.

• Step 1 – Use a Signal Analyser to determine the optimum location for the aerial/s and follow the advice from the Signal Analyser section below.
• Step 2 – If you do not have a Signal Analyser, power up the DualCom Pro, connect the aerial/s, go through the commissioning process and check the signal strength before permanently fitting the aerial. We recommend a signal strength on the DualCom Pro of at least 3 (30%)
  or above.

STEPS 3 & 4 ARE ONLY FOR IF YOU ARE FITTING A DUAL RADIO AERIAL.

PLEASE SKIP TO STEP 5 IF YOU ARE FITTING A SINGLE RADIO AERIAL.

• Step 3 – If you are using a dual radio product, make sure that both aerials are at least 2 metres apart.
• Step 4 – If using a dual radio product, position the aerials in a vertical orientation.
• Step 5 – Keep your devices’ aerial/s cables away from high voltage cables or any other aerial cables.
• Step 6 – Keep your aerial/s inan  open space and 1 metre away from large metal objects or sources of interference (i.e. wiring, lighting, electrical installations, computers, control panels, fuse boards, routers, etc.)
• Step 7 – Do not tightly coil any excess aerial cable. Try and make large loops if possible.

See below for examples of good and bad single & dual aerial set-ups.

Figure 1 – Single Aerial Installs Good & Bad

Figure 2 – Dual Aerial Installs Good & Bad

CSL SIGNAL ANALYSER – CS2389

Using a CSL Signal Analyser, you must ensure that there are enough base stations (2 or more) available at the site and that they can supply sufficient signal strength (30% and above). This device will help determine the optimum location for the DualCom’s aerials to be mounted.

The LED Colour Status Guide can be found here.

BACKGROUND

With the launch of DualCom Pro 2, Installers are now able to control the three outputs available on their device via My Base. This allows the Installer to configure the line fault output to their specific requirements, along with giving full control of the manual triggering of outputs 2 and 3.

Output controls will only appear on My Base for DualCom Pro 2 devices and any future variants. For the original DualCom Pro, Installers are only able to invert the line fault output.

OUTPUTS

Output 1 is for line failure reporting to the control panel. It can be configured to trigger in the following instances:

Output 2 and 3 are used for manually operating an output. This can be used for controlling electronic equipment, such as remotely opening gates/garage doors, resetting routers, turning on/off lights, etc). Both outputs 2 and 3 can be set to the following:

OUTPUT LABELS

Each output can be labelled individually to ensure Installers do not need to remember which output operates each function.

To edit the output name, click on the edit icon . To change the text, you must overtype the existing text and click . You can exit renaming by pressing .

Example of renaming outputs:

MANUAL TRIGGERING (LATCHING)

Once output controls are selected within My Base, the status of each output will be updated and shown to the user.

To trigger the output, ensure that the relevant output (2 or 3) is set to ‘manual’ and click on the N.O/N.C button. Clicking the button will invert the output from its current state, and stay like that until the button is clicked again (this is called latching).

It is not possible to pulse the output for a period. This is where the output inverts for a given period (e.g. 1 second) and reverts to its original state once the timer has expired.

Example of output control screen:

MANUAL TRIGGERING (LATCHING)

Once output controls are selected within My Base, the status of each output will be updated and shown to the user.

To trigger the output, ensure that the relevant output (2 or 3) is set to ‘manual’ and click on the N.O/N.C button. Clicking the button will invert the output from its current state and stay like that until the button is clicked again (this is called latching).

It is not possible to pulse the output for a period. This is where the output inverts for a given period (e.g. 1 second) and reverts to its original state once the timer has expired.

Example of output control screen:

If the status cannot be obtained, it will be shown on the screen. This is likely to be because the device is not currently online, or the user has pushed the N.O/N.C button several times in quick succession.

Example of failure to retrieve output state:

Significant changes have been made to alarm signalling standards and terminology. Grades 2, 3 and 4 now have Single Path (SP) and/or Dual Path (DP) equivalents. The catastrophic failure reporting times have also changed. Our Alarm Signalling Range operates to these standards and in some cases exceeds them.

Visit this page to see how the old and new standards apply to current CSL products.

If you require a Power Supply Unit (PSU) for your installation, our partners, Elmdene, provide a suitable solution.

Visit their website for more information about the Li-Power PSU.

Please visit the dedicated Support pages for more information about CSL Live and the My Base App.

Instructions

Please follow the instructions below if you wish to upgrade any existing aerial cables to a Single 4G High Gain Aerial Ext/Int for the DualCom Pro Range. The kit is available to purchase via the Shop section of CSL Live. The product code is CS.1.150.

Steps:

1. Cut the wire of the existing 2/3G aerial
2. Fit the pin to the SMA male connector
3. Connect the SMA male connector (with the pin fitted) to the existing cable
4. Crimp the SMA male connector to the existing cable
5. Screw the SMA connectors together
6. Fit the new 4G aerial to the wall

What is included in this kit?

• Separate SMA connector
• Pin
• Metal sleeve

Note – a crimping tool is not included but is recommended to use to join the cable and aerial together.

Figure 1