02 February 2024


On 1st February 2024, BT Redcare announced it would be closing all operations on 1st August 2025.

What does this mean for Installers & ARCs?

Whilst we are continuing to assess the wider impact of this announcement, our understanding is that all installed BT Redcare connections will need to be swapped out to alternative providers before the 1st of August 2025. This, understandably, will create a great deal of concern across the UK security industry, especially with Installers and ARCs.

What are we doing about it?

We are working to finalise the details of our plan to ensure we can support all impacted Installers and ARCs, many of whom are existing CSL partners. We are committed to extending our current operation to ensure the alarm signalling ecosystem continues to receive the highest levels of service and support, and that end-users are not negatively impacted by these changes.

Increased product demand

We are currently reviewing our stock management processes alongside our supplier partners to ensure we can adjust our plans to deal with an increase in demand. We would encourage Installers to review their engineer resources and processes around performing any required upgrades as part of a structured programme alongside maintenance visits.

The UK Security Industry

We are actively working with industry stakeholders including the BSIA, FIA, NSI & SSAIB. We are providing assurances to these bodies that we are doing everything we can to offer a solution to this industry problem.

Who do I contact if I have concerns?   

We will provide further updates on our plans in due course, but in the meantime, if you have any concerns, please do not hesitate to speak to your CSL account manager or contact us

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