Neutrocolor

In the wake of a major cyberattack, Neutrocolor – a leader in security system integration—needed to act quickly to restore client trust and reinforce the integrity of its services. With operations relying heavily on field-based maintenance, the company sought a secure, scalable, and remote-ready infrastructure to support its transition. Partnering with CSL enabled Neutrocolor to not only recover but modernise its entire service delivery model.

“We had to act fast to restore our clients’ confidence and protect them better,” says David Castro, President of Neutrocolor.

At the time, Neutrocolor relied heavily on sending engineers to client sites for routine checks, image retrieval, and maintenance. This approach made it difficult to scale operations and left systems exposed to downtime and inefficiencies.

Connectivity was a persistent issue—delayed installations, unreliable access, and complications from Dynamic DNS (DDNS) made daily operations harder than they needed to be. The lack of a secure, remote-ready infrastructure left Neutrocolor’s technicians stretched thin, while customers expected faster, more reliable service.

Neutrocolor partnered with CSL to implement a fully secure, always-on IoT connectivity solution—built for high-security environments and real-time remote access.

With CSL’s support, Neutrocolor was able to:

• Establish a centralised remote maintenance centre to handle system oversight and service
• Use CSL’s static IP functionality to eliminate DDNS complexities
• Simplify installations with plug-and-play deployment—no pre-configuration required
• Maintain 100% uptime and gain full visibility across all client systems
• Rely on CSL expert technical support to guide implementation and scale effectively

• “CSL’s solution changed our installation process completely,” says David. “It’s simpler, faster, and allows us to manage everything remotely.”

Since adopting CSL’s solution, Neutrocolor has seen a transformative impact on both operations and customer experience:

• 300+ connected facilities now managed remotely
• 1,500+ cameras monitored from a single centre
• 500+ downloads per year, totalling over 3TB of data, handled without site visits
• Faster, safer response times with fewer technician call-outs
• Greater client peace of mind, with always-on system availability
• A modern, scalable service model built for growth

“Everything has improved significantly,” David shares. “We don’t have to send technicians for routine checks anymore. CSL has helped us operate more efficiently and securely.”

For Neutrocolor, CSL stood out as the clear partner of choice thanks to:

• Reliable, secure connectivity with built-in static IP
• Tailored, hands-on technical support via CSL Customer Support
• Competitive pricing and strong value-for-money
• Solutions that adapt to real-world operational needs

“They’ve made our lives easier, delivered great value, and tailored their solutions perfectly to our needs.”

With CSL, Neutrocolor didn’t just recover from a crisis—they future-proofed their operations. Today, they’re operating faster, safer, and smarter than ever before.