Dual-Stream Ltd

In recent years, the landscape of retail theft has evolved dramatically. Organised crime groups are now treating theft as a coordinated, business-like operation—targeting multiple retail locations in a single day with high-value product theft. For Dual-Stream, staying ahead of these increasingly sophisticated threats meant rethinking how retail theft solutions are designed, deployed, and maintained. By partnering with CSL, they found the secure, scalable, and sector-aware connectivity they needed to deliver results across live retail environments—helping retailers reduce loss by up to 80%.

“Retail theft today isn’t just opportunistic—it’s systematic,” explains Andy Martin, Business Development Director at Dual Stream. “The introduction of organised crime groups has changed everything.”

Dual Stream needed a network solution that was not only secure but completely isolated from a retailer’s main infrastructure—ensuring that theft prevention systems could operate independently and safely, without exposing wider operations to cybersecurity risks.

In addition, their technology had to be adaptable to live retail environments, where system rollout needs to happen quickly, and seamlessly fit into existing store operations. That meant designing around the retailer’s operating model—not the other way around.

To deliver secure and agile deployments, Dual-Stream partnered with CSL to meet their IoT connectivity needs. CSL provided:

• Dedicated, secure IoT connectivity built for high-security environments
• A completely separate network layer to isolate theft solutions from core retail systems
• Scalable and robust infrastructure to support national rollout
• Technical expertise and sector understanding from proof of concept through to live deployment
• Ongoing, responsive support for both in-house and on-site teams

“The real differentiator with CSL is their scalability, robustness, and the partnership we’ve built,” says Andy. “They understand their products and our priorities.”

CSL worked closely with Dual Stream’s IT teams to ensure that installations were seamless, scalable, and reliable—even during rapid rollouts across multiple retail locations.

With CSL’s support, Dual-Stream has been able to deliver consistent performance and real impact:

• Loss reduction of up to 80% in stores using their solutions
• 100% uptime across deployed sites
• Rapid scalability—solutions that work every time across live retail environments
• Enhanced security through fully isolated networks
• A trusted partner relationship, responsive and available at every stage

“CSL’s Technical Support has been vital throughout the project,” says Andy. “From proof of concept to rollout, having them by our side made a huge difference.”

For Dual-Stream, CSL stood out for their:

• Proven track record in high-security environments
• Deep sector-specific understanding of retail infrastructure
• Collaborative, hands-on approach from concept to deployment
• Consistently reliable, scalable connectivity
• Fast, knowledgeable, and responsive support

“I would absolutely recommend CSL to my peers,” says Andy. “They’re responsive, they understand your problem, and you get to the right person when it matters.”

With CSL, Dual-Stream didn’t just implement a solution—they built a future-ready model for theft prevention, rooted in trust, speed, and resilience.