DualCom Pro 4 Named as a Finalist at PSI Premier Awards 2026

The PSI Premier Awards celebrate excellence across the security industry, and being shortlisted for Technology Innovation of the Year is a fantastic recognition of the work that has gone into developing the DualCom Pro 4.

To vote for CSL, simply click here to visit the PSI Awards website. Whilst you’re there, why not also nominate CSL for the Technical Support Provider of the Year? As always, we appreciate the support of all our Installers, ARCs and Partners.

The awards ceremony will take place on Thursday, 16th July at Whittlebury Park, Whittlebury, Towcester, Northamptonshire, NN12 8QH, following the PSI Golf Day.

Building on the success of over 500,000 DualCom Pro devices sold since its launch in 2019, DualCom Pro 4 ensures long-term reliability and security whilst introducing enhanced performance, designed for the future. New features include a refined hardware design providing a streamlined, compact device for easier installation. In addition, the advanced firmware delivers improved reliability and faster commissioning.

What’s New: 

• Faster installs: Streamlined design and faster commissioning that saves valuable time on site.
• Greater reliability: Enhanced performance and updated firmware ensure long-term stability.
• Seamless compatibility: Works with over 50 leading panels, giving you flexibility across every job.
• Smarter servicing: Cloud connectivity and remote diagnostics reduce disruption and unnecessary visits.
• Fully compliant: Certified for intruder and fire alarm systems — peace of mind built in.

For more information, please visit the Support section or speak to your Account Manager.

Being nominated for awards for innovation is one thing, but backing it up with exceptional customer support is another. In 2025, CSL’s UK-based technical support team delivered industry-leading performance across every key measure:

• 245,000+ inbound requests handled across phone, email, live chat and WhatsApp
• 4.80/5.00 customer satisfaction score (CSAT)
• +89.4 Net Promoter Score (NPS)
• 59 seconds average phone answer time
• 80% First Contact Resolution rate
• 95% of SLAs achieved

That level of performance doesn’t happen by accident. CSL’s 46 front-line advisors, supported by senior and expert-level colleagues and available 24/7 across three UK offices, bring an average of 3.5 years’ service to every interaction. Low staff turnover means deep product knowledge and consistent quality, giving installers and end users alike the confidence to rely on CSL technology day in, day out.