Communications Providers are currently in the process of upgrading their customers from the existing analogue PSTN network to new IP-based services. Telephone sockets are being replaced with Smart Routers to better support the demands of today’s consumers, their smart devices, apps and the Internet of Things (IoT). This means PSTN-based alarms will fail and need to be upgraded.
The change will affect anything that currently plugs into the existing analogue telephone wall sockets, including Fire & Security signalling systems, Telecare Dispersed Alarms and Lift Alarms. The project is well underway and the impact is already being seen at premises nationwide.
As part of the UK upgrade, 318 exchanges are now in 'stop-sell' which is estimated to impact over 3.5 million premises. 5 further tranches have been announced over the next 12 months, including an additional 300+ exchanges and over 3 million premises. In Ireland, 351 exchanges are now included in the upgrade.
Communication Providers are advising End-users to contact their service providers for assistance. Follow the links to see what this means for your sector.
We are working with Installers, ARCs and the wider industry to ensure all systems are future-proofed or upgraded as part of the project. Follow the link below to tell us how we can help you.
Salisbury Stop Sell. Impacting 22,000 premises. Stop Sell means that customers who purchase phone or broadband services will only be offered IP products.
Salisbury Stop Sell. Impacting 22,000 premises. Stop Sell means that customers who purchase phone or broadband services will only be offered IP products.
Mildenhall Stop Sell. Impacting 10,000 premises. If a customer wants to transfer to an alternative phone or broadband provider in a stop sell area, they will only be offered IP products.
Mildenhall Stop Sell. Impacting 10,000 premises. If a customer wants to transfer to an alternative phone or broadband provider in a stop sell area, they will only be offered IP products.
13 new exchanges went into stop sell, affecting around 163,000 premises. If a customer needs a cancelled line reconnected it will be to an IP service.
13 new exchanges went into stop sell, affecting around 163,000 premises. If a customer needs a cancelled line reconnected it will be to an IP service.
The second Nationwide 'stop sell' affected 120 exchanges bringing the total premises impacted to 1.6 million. The take-over of lines by Installers or Telecare Providers is also not possible in a 'stop sell' area.
The second Nationwide 'stop sell' affected 120 exchanges bringing the total premises impacted to 1.6 million. The take-over of lines by Installers or Telecare Providers is also not possible in a 'stop sell' area.
The third Nationwide Stop Sell brought the total number of exchanges to 182, impacting up to 2.1 million premises.
The third Nationwide Stop Sell brought the total number of exchanges to 182, impacting up to 2.1 million premises.
April 2022 will see 69 exchanges move into their 'stop sell' stage, bringing the total number up to 251 – impacting near to 3 million premises across the UK.
April 2022 will see 69 exchanges move into their 'stop sell' stage, bringing the total number up to 251 – impacting near to 3 million premises across the UK.
The fifth tranche of nationwide 'stop sells' includes a further 67 exchanges, bringing the total to 318. This will also bring the total number of premises impacted to 3.5 million.
The fifth tranche of nationwide 'stop sells' includes a further 67 exchanges, bringing the total to 318. This will also bring the total number of premises impacted to 3.5 million.
The sixth tranche of Nationwide 'stop sells' includes a further 51 exchanges, bringing the total to 369. Over 4 million premises will then be impacted across all tranches.
The sixth tranche of Nationwide 'stop sells' includes a further 51 exchanges, bringing the total to 369. Over 4 million premises will then be impacted across all tranches.
Openreach confirmed that another 86 exchanges will move into 'stop sell' at the start of 2023. At this point, 455 exchanges will be included in the project and over 4.5 million premises will be impacted.
Openreach confirmed that another 86 exchanges will move into 'stop sell' at the start of 2023. At this point, 455 exchanges will be included in the project and over 4.5 million premises will be impacted.
The trials for Salisbury and Mildenhall will end on 19th April 2023. From this date, PSTN services will be terminated and all premises will be migrated to All IP.
The trials for Salisbury and Mildenhall will end on 19th April 2023. From this date, PSTN services will be terminated and all premises will be migrated to All IP.
Another 71 exchanges will move into 'stop sell' in Spring 2023. At this point, 526 exchanges will be included in the project and it is estimated that over 5 million premises will be impacted.
Another 71 exchanges will move into 'stop sell' in Spring 2023. At this point, 526 exchanges will be included in the project and it is estimated that over 5 million premises will be impacted.
The latest update from Openreach confirms another 65 exchanges will move into 'stop sell' in Summer 2023. At this point, nearly 600 exchanges will be included in the project and it is estimated that 6 million premises will be impacted.
The latest update from Openreach confirms another 65 exchanges will move into 'stop sell' in Summer 2023. At this point, nearly 600 exchanges will be included in the project and it is estimated that 6 million premises will be impacted.
Openreach intends to stop selling products reliant on the PSTN network by this date. Leading up to this point, customers will be encouraged to migrate to the Full Fibre network and any new connections will be Fibre.
Openreach intends to stop selling products reliant on the PSTN network by this date. Leading up to this point, customers will be encouraged to migrate to the Full Fibre network and any new connections will be Fibre.
Openreach recently announced their 10th tranche. This includes 32 additional exchanges, taking the total to over 600 for the first time. At this point, 621 exchanges will be included.
Openreach recently announced their 10th tranche. This includes 32 additional exchanges, taking the total to over 600 for the first time. At this point, 621 exchanges will be included.
Full withdrawal and closure of PSTN services and phone lines.
Full withdrawal and closure of PSTN services and phone lines.