CSL Satellite

Download and install the Starlink app on your phone. The Starlink app is available on both Android and iOS devices. The app is a critical part of the initial setup. You’ll also use the app to configure various settings and troubleshoot any issues after you get your Starlink up and running. Search for Starlink in your app store.

Android App:
https://play.google.com/store/apps/details?id=com.starlink.mobile

iPhone (iOS) App
https://apps.apple.com/us/app/starlink/id1537177988

For the satellite terminal to operate it will require power and an unobstructed view of the sky. Your Starlink needs a clear view of the sky so it can stay connected with satellites as they move overhead. Objects that obstruct the connection between your Starlink and the satellite, such as a tree branch, pole, or roof, can cause service interruptions.

If you cannot find a clear field of view from the ground level, consider installing it in an elevated location, like a roof, pole, or wall. Additional mounts and accessories are available for purchase via CSL.

Enterprise Cabling:

1. Follow the cable routing instructions for your chosen Starlink mount and plug one end of the Enterprise Cable into your Starlink.
2. Ensure the plug is fully inserted such that the plug face is flush with the surface.
3. To remove the cable, pull firmly outward as there is no release tab.
4. Plug the other end of the Enterprise Cable to your Power Supply.
5. Connect the Ethernet Cable to the power supply and the other end to a router.

• Configuration may be required for the Starlink app to work with some 3rd party routers. You may be required to create a static route in your router configuration settings. Please refer to your router’s documentation for instructions on setting a static route.
  • Network destination: 192.168.100.0
  • Subnet Mask: 255.255.255.0
  • Gateway: 192.168.100.1
  • Interface: WAN
  • Note: These options may differ depending on your specific hardware and network configuration.

Standard V4 Cabling:

1. Lift the kickstand and plug one end of the provided cables into your Starlink with the cable locking feature facing up.
2. Ensure the plug is fully inserted so the plug face is flush with the surface.
3. Route the other end of the Starlink cable to your Router and plug it into port number 1 indicated with the antenna symbol on the back of the router.
4. Plug the Gen 3 Router into a power outlet using the power cable and power supply.

Mini Cabling:

1. Lift the kickstand and plug one end of the provided cable into your Starlink. Ensure the plug is fully inserted such that the plug faces flush with the surface.
2. Route the other end of the power cable to your power supply and plug it into a power outlet.

1. Open the Wi-Fi settings on your phone. You should see a new wireless network called STARLINK, STINKY, or DISHY. Connect to it to proceed.
2. Open the Starlink app. The app will prompt you to set up the Wi-Fi by adding an SSID and password of your choice. Keep a record of this as this password is not stored by CSL.
3. Once you have set up an SSID and password. You just need to connect to the network you just set up and add the password. You are now connected.
4. Once connected, an alert on the App will show if you need to rotate Starlink to be properly aligned. Click the alert to use the alignment tool.
5. If prompted by the app, ensure any updates are applied.

Note: there is some functionality in the app that requires the user to be logged in to an account. This account is managed by CSL on your behalf so please contact us if you need any of this functionality activated.

Unable to connect:

1.  Ensure there is a clear line of sight to the sky with no obstructions.

2.  Open the Starlink App to check for any alerts, outages, or obstructions. Follow the prompts in the app to resolve these.

3.  If you have purchased the Standard (V4) with a Gen 3 Starlink Router, check the Wi-Fi router light.

4.      Make sure everything is securely plugged in and there is no damage to hardware or cables.

5.      Power cycle Starlink by unplugging from the power and then plugging back in.

If you have purchased the Mini, check the status light on the back of your Starlink.

6.      Factory reset the terminal or Starlink router by pushing the reset button. Where there is no reset button, this will require power cycling the terminal 6 times (please allow for 2 second intervals).

7.      If you are experiencing further issues, contact CSL Customer Support.

If you require the Wi-Fi router to be hidden and unsearchable you have two options.

1. Hidden network – the Wi-Fi will still work for connected devices but will not be visible/searchable.
2. Wi-Fi Bypass – The Wi-Fi router is completely bypassed and only Ethernet connections will be enabled.

Simply give us a call at +44 (0) 1895 474 474 opt 7, and let us know which of the above you would like applied.

Note. The hidden network option is reversible by simply calling into or helpdesk. The Wi-Fi bypass option will require a reset of the unit to reverse but this does involve reconfiguring the SSID and password for the router.