Port and LED Guide
Fixed Line DSL/WAN2 Cabling
Fixed Line Status
Confirm Successful Installation
Accessing The Router Interface (Customer Managed only)
Troubleshooting
CANNOT LOCATE THE FIXED LINE SOCKET
- Contact the site primary contact who should have been onsite during the socket installation.
THE SOGEA SOCKET WILL NOT ACCEPT AN RJ11
- An older PSTN telephone socket may have been installed by Openreach.
- Either install a DSL filter to accept an RJ11 or call CSL Tech Support to raise a fault with Openreach to replace the socket.
THE DSL LED IS BLINKING SLOWLY SHOWING OFFLINE
- Ensure using the correct cable for the fixed line technology (RJ11).
- SOGEA uses the supplied RJ11 black cable.
THE DSL LED IS OFF OR BLINKING SLOWLY BUT CABLE IS CONNECTED
- Ensure using the correct cable for the fixed line technology.
- Ensure using the correct socket that has recently been installed.
- Try another cable.
- Power cycle the router.
- If KCOM/SURE socket, call CSL Tech Support.
THE P4 LED IS SHOWING OFFLINE
- Ensure using the correct socket that has recently been installed.
- Ensure using the correct cable for the fixed line technology (RJ45).
- Try a different cable, if applicable.
FIXED LINE SOCKET HAS BEEN PHYSICALLY DAMAGED
- Openreach will be required to fix the socket.
- Report to CSL Tech Support to raise a fault with Openreach.
FIXED LINE SOCKET IS NOT LOCATED IN THE CORRECTION POSITION
- Openreach will be required to complete a socket relocation.
- Report to CSL Tech Support to raise a socket relocation with Openreach.
THE SITE IS OFF-LINE AND THE ROUTER CAN NOT BE CONTACTED
- Check the router is powered on. Ensure the power adaptor is connected to the routers PWR socket, the router PWR switch is set to ON, the power adapter is connected to the mains power socket and switched on.
- Check the ACTIVITY LED is blinking. The ACTIVITY LED blinking indicates the router is ready and operating normally. If the ACTIVITY LED is off, recheck the router is receiving power as per step 1.
- Check the DSL connectivity is established.
If the DSL LED is off, please check connectors are well seated. If connections are OK, swap the filter, cables, or adaptors between the line socket and router. (If applicable).
DSL | On | DSL connection synchronised |
Blinking | Slowly: DSL connection not currently synchronising or not detected. Quickly: DSL connection is synchronising | |
FTTP (P4) | On | FTTP connection is connected/synchronised |
Off | FTTP connection not currently detected |
4. If no resolution, contact CSL Tech Support.
SUPPORT
If you require technical support
- For frequently asked questions, installation videos, quick guides & knowledge articles please visit the CSL Installer Zone www.csl-group.com/installer-zone
- For immediate technical support please contact CSL Support on 01895 474 474.
Please ensure you have the following information when contacting the CSL Support team:
- Brief description of the issue and what impact it has on your service.
- Router serial (provided at the point of order).
- Site location/access/contact details of where the incident is occurring.
- Details of checks that have already been made (see Troubleshooting section).
Technical Specifications
- VDSL2 (Superfast Fibre) or Gigabit Ethernet WAN Router with Failover
- Up to 950Mbps Firewall Throughput for Ethernet WAN
- 4 Gigabit LAN Ports
- 4 LAN Subnets with VLANs (Port-based / 802.1q)
- SPI Firewall and Content Filtering
- Up to 150Mbps IPsec VPN Throughput
- 2 LAN-to-LAN or Remote Teleworker VPN Tunnels
- DrayTek SSL VPN and OpenVPN support
- Can be centrally Managed by ACS
- 2 x concurrent VPN tunnels