Vehicle eCall Systems

Next Generation eCall (NG eCall)

Future-proofing life-critical emergency response for connected vehicles.

Mission-Critical Connectivity for the NG eCall Era.

As 2G and 3G networks sunset, CSL provides the high-availability 4G/5G VoLTE connectivity required to ensure life-saving data and voice reach Emergency Services without fail. By combining global standards-alignment (CEN/ETSI) with our industry-leading rSIM failover technology, we bridge the gap between legacy systems and the next generation of vehicle safety, keeping your fleet compliant, resilient, and always connected.

Speak to an Expert

Complete Vehicle Safety and eCall Connectivity Solutions

As 2G and 3G networks sunset across the globe, the transition to Next Generation eCall is no longer optional; it is vital. CSL provides the high-availability 4G and 5G VoLTE connectivity, delivered over IP Multimedia Subsystem (IMS), required to ensure that when an incident occurs, the Minimum Set of Data (MSD) and life-saving voice calls reach Emergency Services without delay.

Standards-Aligned by Design

CSL’s NG eCall connectivity is designed to align with current European regulatory and technical frameworks, including CEN and ETSI specifications for NG eCall over IMS. Our solutions support a smooth transition from legacy eCall while helping OEMs and Tier-1 suppliers meet evolving compliance and homologation requirements.

Seamless Transition from Legacy to NG eCall

Our flexible commercial models and deep expertise in the 2G/3G switch-off enable automotive OEMs and Tier-1 suppliers to upgrade to NG eCall cost-effectively. Whether you are deploying in new vehicle models or managing aftermarket retrofits, our managed connectivity ensures alignment with the latest European eCall standards (CEN/ETSI).

One SIM Integration: Simplify manufacturing with a single SKU that supports both legacy eCall and NG eCall protocols.

Global Compliance: Ensure your vehicles meet applicable regional safety regulations across key global markets.

Managed Scalability: Deploy at scale with commercial plans that grow alongside your fleet’s lifecycle.

rSIM: The Ultimate Failover for eCall

Standard roaming SIMs can take minutes or even hours to recover if a core mobile network becomes unavailable. In a serious accident, this delay can be life-critical. CSL’s industry-leading rSIM technology provides an additional layer of resilience designed for life-critical use cases such as NG eCall.

Dual-core Resilience: rSIM continuously monitors connectivity and can automatically switch to a secondary core network roaming provider if the primary network becomes unavailable.

Automatic Failover: No manual intervention or software-based triggers are required, as resilience is managed directly at the SIM hardware/applet level.

VoLTE Compatibility: Full support for Voice over LTE on both core roaming profiles helps maintain the essential voice link between vehicle occupants and Public Safety Answering Points (PSAPs).

Learn more about our industry leading rSIM solutions.

Ensuring Compliance and Reliability

For vehicle manufacturers, the move to NG eCall over IMS (IP Multimedia Subsystem) introduces new technical and operational complexity. Your connectivity partner must ensure that emergency calls are handled correctly within mobile networks and that voice quality remains clear and reliable, even in challenging coverage conditions.

Key Features:

eUICC and eSIM Technology: Orchestrate profiles remotely to ensure vehicles maintain access to reliable local 4G or 5G networks throughout their operational life.

eCall Traffic Handling: Alignment with network-level emergency call handling to help minimise latency during critical seconds.

Future-proof Hardware Support: SIMs designed to operate seamlessly with modern Network Access Devices (NADs supporting NG eCall).

Enabling Future-Ready Emergency Services

While legacy eCall was limited to a basic Minimum Set of Data, NG eCall provides a foundation for richer data exchange and future service evolution. CSL’s high-bandwidth, core network outage resilient rSIMs, enable additional capabilities that can support faster and more informed emergency response, where supported by regulation, vehicle architecture, and PSAP readiness.

Incident Video (Where Supported): Enable the transmission of short video clips to assist emergency responders in assessing incident severity.

Advanced Telemetry: Support enhanced vehicle data transmission, including battery status for electric vehicles and occupant-related information.

OTA Updates: Secure over-the-air updates for eCall software and security certificates, helping maintain compliance without physical recalls.

Learn more about rSIM

CSL: Trusted Where Failure is Not an Option

With more than 25 years of experience delivering life-critical signalling and connectivity for the security and healthcare sectors, CSL is uniquely positioned to support NG eCall deployments. We do not simply provide connectivity; we deliver a managed service engineered for resilience, availability, and operation within regulated environments.

3.5M+ Devices Managed Globally

24/7 Technical Support

Private APN / VPN Options: Available to support enhanced security and data segregation requirements.

Transport & Logistics

Featured Guide

Read our White Paper on the Impact of EVs on Driver Behaviours and Safety Systems

Learn how transitioning to electric vehicles affects driver behaviours and safety.

Read the White Paper

Regulatory and Compliance:

CSL connectivity solutions are designed to support and align with applicable eCall-related standards and specifications. Final responsibility for regulatory compliance, vehicle type approval, homologation, and conformity of production remains with the vehicle manufacturer or system integrator. Availability of specific NG eCall features may vary depending on network conditions, regional regulations, vehicle configuration, and Public Safety Answering Point (PSAP) capabilities.

Learn more about broader transport and logistics connectivity with CSL.

Retail & Hospitality

Satellite Connectivity Eliminates Warehouse Dead Spots for Accurate Stock Management

A national logistics provider achieved seamless scanning and real-time inventory updates by integrating satellite into its warehouse operations.

Building & Security

Simplifying Connectivity: Why SMEs Choose CSL’s Managed Satellite Solutions Over DIY

Running a small or medium business is hard enough without also being your own IT department. Reliable internet is now a mission-critical utility, powering payments, security systems, cloud apps, video calls, and customer Wi-Fi. In those areas where broadband, 4G or 5G is patchy, satellite is often the best or only answer.

Industrial

Unlocking Connectivity Everywhere with CSL: Our LEO Satellite IoT and Enterprise Applications

Anywhere broadband: LEO satellites now deliver branch-office-speed internet virtually anywhere: deserts, mountaintops, offshore rigs and even moving vehicles can all enjoy high-bandwidth, low-latency connectivity. As a result, across sectors like construction, utilities, retail, and events, CSL’s LEO connectivity brings reliable, secure, easy-to-manage broadband to sites that previously had little or no connectivity.

Man looking at CCTV on computer monitors image

Transport & Logistics

Rewire Security

Discover how Rewire Security leverages our multi-network roaming IoT SIM to ensure reliable GPS tracking connectivity, offering seamless data transmission, flexibility, and enhanced operational efficiency.

Transport & Logistics

A Guide to Vehicle SIM Cards: Boosting Connected Car’s and a Fleet’s Critical Connectivity

Staying connected while on the move for consumers and fleet operators has become more important than ever before. Vehicle SIM card(s) playing a crucial role in enabling connected cars and vehicles to connect and communicate with their environment, ensuring broad and high-availability network access and on-board security. As electric vehicles become smarter and more integrated into our digital lives, understanding how vehicle SIM cards work and why they are so beneficial, is crucial to helping enhance fleet management systems and driving experiences for consumers and fleet drivers.

Retail & Hospitality

Staying Connected: How CSL Solutions Keep Logistics & Warehousing Operations Running Smoothly

Peak season is the ultimate test for logistics and warehousing operations. Whether it's the holiday shopping rush, seasonal agricultural demands, or major promotional events, the pressure to deliver flawlessly while managing unprecedented volumes of deliveries can make or break a business. Behind every successful peak season operation lies a critical component many overlook: reliable connectivity.