BT Redcare is now closed

BT Redcare Services ended on 15th December 2025.

Keep your alarm monitoring live with GradeShift Pro

The trusted, dual‑path replacement chosen by professional installers and recognised by leading insurers. Any old devices can still be upgraded – act quickly to avoid service disruption and ensure your customers stay connected.

You've missed redcare's final warning but there's still time
Maintain continuous monitoring & compliance. icon

Maintain continuous monitoring & compliance.

Simple ordering process via your chosen ARC. icon

Simple ordering process via your chosen ARC.

Peace of mind knowing your replacements are fully insurance approved. icon

Peace of mind knowing your replacements are fully insurance approved.

Man Using a Control Pad on a Smart Home - BT Redcare closure alternative

GradeShift Pro: the ideal BT Redcare alternative

BT Redcare closed on 15 December 2025.

 

If you have been relying on Redcare for fire or intruder alarm signalling, there’s still time to move to a proven replacement. CSL’s GradeShift Pro is a dual‑path system that meets recognised performance levels (independently certified to BS EN 50136), helping you stay compliant and maintain insurance cover. It’s a fast, professional upgrade with multi‑network resilience and 24/7 technical support.

Technician installing home security alarm system on white wall indoors

How to upgrade from Redcare in 3 simple steps.

Understand your system details

Tell us about your site(s), including whether it’s for fire or intruder alarms, your ARC details, and the current signalling in place.

Contact CSL

Contact CSL who will talk you through the simple process for ordering your replacement(s).

Install and switch‑over

Receive your GradeShift Pro units, carry out your upgrade and keep your end users alarm signalling fully operational.

FAQs

Why is BT Redcare closing?

BT is closing its Redcare alarm monitoring service due to the nationwide switch-off of the Public Switched Telephone Network (PSTN) and the transition to digital, all-IP networks.

What happens if I don’t upgrade in time?

When did BT Redcare close?

Will GradeShift Pro keep my insurer happy?

What if I haven't upgraded yet?