Careers

Who Are CSL Looking For?

CSL are looking for an experienced solution architect who excels in solution design, converting requirements into logical diagrams and flows, and creating detailed implementation blueprints. Who has experience in translating business needs into technical solutions, ensuring that all components are integrated and aligned into the overall architecture. The ideal candidate will have a strong background in designing scalable and efficient systems, analytical skills, and the ability to collaborate with a range of technical/non-technical stakeholders to define high-quality solutions.

The Role:

The Solution Architect is responsible for defining technology solutions that understand business goals, product requirements, the technology landscape, strategy, standards and future approaches.

The role holder leads the design of new systems, defines the architecture, shapes processes, automation, tools and delivery frameworks to facilitate the development and deployment of high-quality solutions that are easy to operate, scale and secure in a fast-paced, agile environment.

The role holder delivers target architecture blueprints, technical improvement roadmaps, defining logical flows, interactions between systems, protocols/contracts and mitigating technical debt. Then, facilitates clear communication, discussions, interpretations and implementations across Engineering Leads and Product teams on various approaches, manging any disagreements.

Key Responsibilities:

People

• Provide technical knowledge and insight to peers on the art of the possible and likely constraints.
• Ability to guide others in the creation of solutions that align to architecture definitions and apply necessary commercial constraints to remain within wider strategic goals.
• Ensuring that requirements from Product are understood by Engineering Leads, that end-to-end solution approaches consider all aspects and able to combine output from different teams into cohesive solutions.
• Provide ongoing engagement with stakeholders, colleagues and customers to understand their current needs, approaches and challenges to then identify and ensure their needs are considered in solutions.
• Communicate the capabilities, constraints and opportunities available in existing solutions to product owners/managers to facilitate change on the backlog (such as technical debt mitigation).
• Lead discussions along with; acting as a technical advisor to; stakeholders, engineers, product owners / managers ensuring alignment between technical and business objectives is understood and adhered to.

Process

• Develop end-to-end architecture designs for software, systems, and platforms.
• Ensure the creation of solution architecture blueprints for backlog items that includes logical architectures, flows, compliance with standards, integrate with other systems and outlines for technology approaches.
• Communicate and clarify the overall solution architecture with engineering teams and ensure consensus and maintain an accurate record of those solutions and any changes are appropriate.
• Ensure that all documentation is accurate and aligned with the final implementation collaborating with Engineers on required changes to maintain documentation to the required standards.
• Reviewing implementations from engineering teams to evaluate alignment with the architecture blueprints making changes, challenges, critiques and compromises as required.
• Facilitating taking a vison to an idea to reality via the creation of prototypes, spikes, hackathons, incubation of emerging technologies and other experimentative approaches to test and evaluate blueprints and the viability of concepts and ideas on the backlog before they are committed and prioritised.
• Evaluate existing solutions (includes legacy from acquisitions) on their fit for purpose, future support, and make recommendations for mediation, improvements, replacements and general lifecycle management.

Technology

• Ensure all proposed solutions are aligned to standards, scalable, reliable, secure, and cost-effective; designed for security, maintainability and long-term sustainability.
• Ensure that data architecture, data modelling, and data structures are carefully designed to support scalability, efficiency, and accuracy; align with industry standards, and facilitate seamless integration across systems. Evaluate data frameworks to ensure they meet evolving business and technical requirements.
• Stay up to date on technology changes within the industry and wider to ensure solution approaches can utilise the best options for CSL.
• Ensure the technical debt list is evaluated and that there are sunset and remediations plans as required.
• Continually review and provide constructive feedback on the team’s technical implementations including evaluating existing code and provide critiques and improvements.
• Ensure that technology standards are current, identifying and proposing changes for consideration.

Ideal experience and knowledge:

• Experience of successfully leading the architecture projects which transform technology and business processes within your area of expertise.
• Data and evidence-based approach to decision making with a creative and driven approach to problem solving that combines technical knowledge and business needs.
• Able to convey complex information across multiple audiences, communicate enthusiastically and motivate others by adapting your style to fit the audience.
• Aware of the financial and business implications of your architecture choices.
• Experience as either a Solution Architect or Solution Designer leading on technology change.
• Proficient in a range of technologies – such as cloud, platform engineering, API development, message bus, workflow engines etc; and development languages such as C/C++/C#.Net/Python/PHP.
• Experience in working in a DevOps environment, alongside QA and automation.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters or more of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Who Are CSL Looking For?

An experienced solution architect, enterprise architect, delivery project / programme manager who has experience of implementing high-reliability or large-scaled systems. Someone who has successfully managed complex solution approaches and delivery backlogs typically with a range of conflicting dependencies, multiple risks/issues and still achieved outcomes by working collaboratively with others across Engineering, Product and Operations areas.

The Role:

The Head of Delivery Enablement is responsible for facilitating the architecture, measuring quality, reporting, tracking and facilitating the deployment of all approved backlog and roadmap items coordinating the output from multiple engineering teams including managing dependences and resolving blockers.

The role holder oversees the end-to-end delivery of projects, ensuring high-quality outcomes are aligned with meeting business objectives. This role combines strategic delivery management with line management of the shared cross-functional teams (providing Solution Architecture, SRE (DevOps) and QA capabilities) to ensure the delivery and successful integration of scalable, reliable, and high-performing solutions.

Key to being successful is being responsible for creating a diverse, inclusive, and welcoming environment. It is essential to ensure that everyone feels supported to be their authentic self, can grow, develop, and positively contribute to delivering value.

Key Responsibilities:

People

• Working closely with Product and the Engineering teams to ensure effective development and delivery processes that support the timely delivery of the agreed roadmaps / backlogs / plans.
• Building, managing and supporting SRE (Systems Reliability Engineering (DevOps)) and QA (Quality Assurance) disciplined teams creating a collaborative environment of shared services that then support all Engineering Teams, prioritising their efforts in alignment with the committed roadmaps.
• Collaborate across the wider organisation, stakeholders and with Product to shape then lead on outcomes, direction and driving improvements for customers.
• Able to set challenging team and individual objectives with clear expectations about performance levels, addresses performance issues quickly and fairly, treats reports with honesty, respect and compassion

Process

• Accountable for ensuring there are Engineering effort estimates provided to Product for all backlog ideas.
• Effective communication with all required stakeholders and overall management of the backlog process, dependencies, risks and issues and technically astute to influence solutions and make decisions.
• Working closely with Product and Engineering teams throughout discovery processes to identify solution approaches and ensure these are detailed through design documents.
• Enabling shared services to integrate QA approaches within all delivery cycles, facilitate end to end testing, and the underlying platform for CI/CD aligns with engineering objectives and wider organisational goals.
• Managing cross engineering team changes and releases – helping to ensure effective communications between the teams and to map out the technical implementation, dependencies and implication details for future risk mitigation.

Technology

• Oversee the implementation of CI/CD pipelines, CI/CD tooling, automation, cost management, monitoring and reliability within the SRE scope.
• Oversee the implementation of QA practices to enable high uptime, performance, reliability and security.
• Proactively research and understand proposed technology solutions to positively contribute to their implementation.
• Work closely with all teams (through leadership of SRE and QA) to integrate automated practices into the delivery pipelines, with monitoring and improvements in issue rates to ensure quality goals are consistently met.

Ideal experience and knowledge:

• Extensive, demonstrable experience in facilitating the delivery of critical and complex systems across web and mobile applications in demanding environments.
• Previous experience working as a Project Manager, Programme Manager or within a PMO.
• Experience in a technology leadership position and so able to manage a diverse range of different skillsets that may have included SRE / DevOps and QA professionals.
• Demonstratable experience managing senior stakeholders both internal and external to the organisation.
• Ability to work in a fast-paced environment both as an individual contributor and a people lead for planning and coordinating tasks within a mixture of in-house, partner, on-shore / off-shore suppliers / vendors.
• Experience navigating delivery challenges, resolving conflicts, and managing risks.
• Experience in managing costs and resource allocations including with 3rd party partners.
• Experience in aligning product backlogs with business strategy and applying customer-centric goals.
• Ability to demonstrate influencing and negotiating skills to align potentially conflicting views.
• Comfortable engaging with stakeholders at all levels, aligning technical and business objectives.
• Knowledge of current SRE practices and QA approaches including utilising automation.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters or more of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Who Are CSL Looking For?

CSL are looking for an experienced solution architect who excels in solution design, converting requirements into logical diagrams and flows, and creating detailed implementation blueprints. Who has experience in translating business needs into technical solutions, ensuring that all components are integrated and aligned into the overall architecture. The ideal candidate will have a strong background in designing scalable and efficient systems, analytical skills, and the ability to collaborate with a range of technical/non-technical stakeholders to define high-quality solutions.

The Role:

The Solution Architect is responsible for defining technology solutions that understand business goals, product requirements, the technology landscape, strategy, standards and future approaches.

The role holder leads the design of new systems, defines the architecture, shapes processes, automation, tools and delivery frameworks to facilitate the development and deployment of high-quality solutions that are easy to operate, scale and secure in a fast-paced, agile environment.

The role holder delivers target architecture blueprints, technical improvement roadmaps, defining logical flows, interactions between systems, protocols/contracts and mitigating technical debt. Then, facilitates clear communication, discussions, interpretations and implementations across Engineering Leads and Product teams on various approaches, manging any disagreements.

Key Responsibilities:

People

• Provide technical knowledge and insight to peers on the art of the possible and likely constraints.
• Ability to guide others in the creation of solutions that align to architecture definitions and apply necessary commercial constraints to remain within wider strategic goals.
• Ensuring that requirements from Product are understood by Engineering Leads, that end-to-end solution approaches consider all aspects and able to combine output from different teams into cohesive solutions.
• Provide ongoing engagement with stakeholders, colleagues and customers to understand their current needs, approaches and challenges to then identify and ensure their needs are considered in solutions.
• Communicate the capabilities, constraints and opportunities available in existing solutions to product owners/managers to facilitate change on the backlog (such as technical debt mitigation).
• Lead discussions along with; acting as a technical advisor to; stakeholders, engineers, product owners / managers ensuring alignment between technical and business objectives is understood and adhered to.

Process

• Develop end-to-end architecture designs for software, systems, and platforms.
• Ensure the creation of solution architecture blueprints for backlog items that includes logical architectures, flows, compliance with standards, integrate with other systems and outlines for technology approaches.
• Communicate and clarify the overall solution architecture with engineering teams and ensure consensus and maintain an accurate record of those solutions and any changes are appropriate.
• Ensure that all documentation is accurate and aligned with the final implementation collaborating with Engineers on required changes to maintain documentation to the required standards.
• Reviewing implementations from engineering teams to evaluate alignment with the architecture blueprints making changes, challenges, critiques and compromises as required.
• Facilitating taking a vison to an idea to reality via the creation of prototypes, spikes, hackathons, incubation of emerging technologies and other experimentative approaches to test and evaluate blueprints and the viability of concepts and ideas on the backlog before they are committed and prioritised.
• Evaluate existing solutions (includes legacy from acquisitions) on their fit for purpose, future support, and make recommendations for mediation, improvements, replacements and general lifecycle management.

Technology

• Ensure all proposed solutions are aligned to standards, scalable, reliable, secure, and cost-effective; designed for security, maintainability and long-term sustainability.
• Ensure that data architecture, data modelling, and data structures are carefully designed to support scalability, efficiency, and accuracy; align with industry standards, and facilitate seamless integration across systems. Evaluate data frameworks to ensure they meet evolving business and technical requirements.
• Stay up to date on technology changes within the industry and wider to ensure solution approaches can utilise the best options for CSL.
• Ensure the technical debt list is evaluated and that there are sunset and remediations plans as required.
• Continually review and provide constructive feedback on the team’s technical implementations including evaluating existing code and provide critiques and improvements.
• Ensure that technology standards are current, identifying and proposing changes for consideration.

Ideal experience and knowledge:

• Experience of successfully leading the architecture projects which transform technology and business processes within your area of expertise.
• Data and evidence-based approach to decision making with a creative and driven approach to problem solving that combines technical knowledge and business needs.
• Able to convey complex information across multiple audiences, communicate enthusiastically and motivate others by adapting your style to fit the audience.
• Aware of the financial and business implications of your architecture choices.
• Experience as either a Solution Architect or Solution Designer leading on technology change.
• Proficient in a range of technologies – such as cloud, platform engineering, API development, message bus, workflow engines etc; and development languages such as C/C++/C#.Net/Python/PHP.
• Experience in working in a DevOps environment, alongside QA and automation.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters or more of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Who Are CSL Looking For?

CSL requires a Director of Healthcare and Public Sector to join the commercial team. The successful candidate will be responsible for increasing CSL’s market share within the Telecare sector across Europe as well as taking CSL into wider Healthcare markets such as the NHS and Social Care. They will also be responsible for driving the move to emerging markets for CSL in the public sector including MOD and local government.

This is a fantastic opportunity for someone to join an expanding commercial team that’s driving significant growth in an innovative and fast paced technology sector.  We are seeking a dynamic and results-driven individual with extensive experience in IoT and a focus on Critical Connectivity to join our rapidly growing, private equity-backed business. The ideal candidate will have a strong track record in IoT business development, a deep understanding of critical connectivity solutions within a range of sectors, and demonstrated ability to build and lead high-performing teams

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Develop and implement a growth-focused business development strategy in the relevant sectors, aligned with the company’s overall vision and objectives.
• Identify, evaluate, and capitalize on new business opportunities in target verticals,
• Identify and close high value deals to new customers & partners to achieve growth targets
• Cultivate and maintain relationships with key stakeholders, including large enterprise clients, government entities, and technology partners.
• Maintain a thorough understanding of key partner needs and requirements
• Work with the existing team to coach, mentor and help them close their extensive pipeline
• Manage, track and analyse key account metrics including service levels, contract performance profitability etc.
• Deliver regular performance status, including but not limited to, keeping your pipeline updated and results presentations to internal and external teams.
• Recruit, train, and lead a high-performing sales and business development team, fostering a results-oriented culture that emphasizes accountability, teamwork, and innovation.
• Attending industry exhibitions, forums, seminars, trades shows, awards and events relevant for their business sector.
• European travel to meet clients, partners or attend industry events.
• Aiding with all communications with customers
• Assisting in the preparation and follow up process of onboarding new clients.
• Planning and identifying marketing campaigns to effectively engage with target audience.

Key Skills & Qualifications Sought:

• Flawless communication skills in both spoken and written English.
• Computer literate with experience of Microsoft Word, Excel, and PowerPoint.
• Confidence to work autonomously and liaise with a mix of individuals.
• A keen eye for detail with excellent organisational skills.
• A strong team player who can collaborate on truly diverse projects.
• Ability to manage multiple accounts, relationships, and projects simultaneously.
• Personal drive and ambition with the desire to be at your best at all times.
• Current UK driving licence.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

We are seeking a highly analytical and commercially driven Revenue & Cost Assurance Manager. This critical role will proactively identify, investigate, and mitigate revenue and cost discrepancies across our business in order to optimise our commercial position.

The successful candidate will report to the Head of Commercial Operations IoT and will play a key part in ensuring the financial integrity of our operations by collaborating with stakeholders across the business and using deep data analysis to uncover anomalies and risks in our commercial processes.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Proactively identify and lead investigations into potential revenue and cost leakage across all connectivity services.
• Define and document processes to analyse data from multiple internal and external sources, ensuring billing accuracy, cost alignment, and order integrity.
• Work closely with key stakeholders across commercial, operational, and finance teams, as well as external suppliers (mobile network operators, telcos, etc.) to implement and manage change initiatives where necessary that will reduce revenue leakage, measurably reduce costs and therefore increase margin.
• Interrogate and validate data from supplier management platforms such as Jasper (Cisco), Vodafone GDSP, TMSP, and other telecom platforms.
• Perform root cause analysis on billing and provisioning discrepancies; drive corrective actions and process improvements.
• Build dashboards and reports using tools like Excel and Power BI to monitor ongoing assurance KPIs and trends.
• Support contract and rate plan validation, ensuring charges align with agreed pricing models.
• Monitor customer adherence to all contractual commitments and obligations, ensuring appropriate actions are taken when thresholds not met
• Develop and lead on business improvement in revenue assurance and cost optimisation practices.

Key Skills & Qualifications Sought:

• Minimum 2 years’ experience in an analytical commercial or finance-oriented role
• Familiarity with telecom billing and order management systems, and the ability to document associated processes.
• Familiarity with operator platforms such as Cisco Jasper, GDSP, and TMSP etc.
• Advanced data analysis skills using tools such as Excel, Power BI, or similar.
• Excellent attention to detail with a strong financial results orientation.
• Very strong analytical and problem-solving skills with the ability to interpret complex data sets and deliver actionable insights.
• Ability to work autonomously and drive initiatives with minimal supervision.
• Strong Stakeholder management capabilities Strong communication skills, with the ability to liaise confidently across business functions and with external partners/suppliers.
• Experience working in a multi-carrier IoT service provider or MVNO/MVNE environment, and familiarity with MNO contact structures and commercial terms.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

A visionary, experienced Head of Data & Intelligence to lead the creation of a modern data function from the ground-up. You must be someone who can think both strategically and operationally, capable of architecting a future-proof data ecosystem while delivering immediate value through data to the business. You’ll thrive in a fast paced, high growth business, where real-time data and data insight are historically missing but desperately required. This is a unique opportunity to work with the CSL executive board via the CTO, to shape CSL’s data future and build a data function that powers mission-critical decisions across the globe.

The Role:

As the Head of Data & Intelligence, you will be responsible for building and leading the organisation’s data function from the ground up. This includes defining the data strategy, establishing the data architecture, policies & governance and platforms, and building a high-performing team of initially data engineers and analysts, and over time additional roles & capabilities. You will oversee the delivery of business-critical reporting (Management Information (MI), Business Intelligence (BI), product performance) and lay the foundations for advanced analytics, machine learning, and AI capabilities.

This is a strategic and hands-on leadership role, ideal for someone who thrives in greenfield environments and is passionate about turning data into a business asset enabling competitive advantage. The role is initially responsible for recruiting a team of 2, and beyond this growing the team over time either through recruitment or internal consolidation of data roles.

CSL is a market leader in IoT critical connectivity which necessitates our products to be secure, reliable and mission-critical therefore we process high volumes of close to real time data (e.g. network availability, device polling) alongside traditional operational data (e.g. sales, activations) that is less time sensitive.

Key to being successful is being responsible for creating a diverse, inclusive, and welcoming environment. It is essential to ensure that everyone feels supported to be their authentic self, can grow, develop, and positively contribute to delivering value.

Key Responsibilities:

Data Strategy & Leadership

• Define and continuously evolve the company’s data vision, strategy and roadmap.
• Work cross-functionally with engineering, business, product and technology, translating strategic objectives into data initiatives that drive measurable outcomes.
• Build and lead a multidisciplinary data team (initially engineering and analytics mentoring the members of the team and reviewing outputs.
• Champion a data-driven culture across the organisation.

Architecture & Infrastructure

• Design and implement the most appropriate data architecture and ecosystem—such as data warehouses, lakehouses, platforms, or real-time streaming solutions—to support real-time operations, analytics, and predictive modelling for critical signalling and IoT use cases.
• Select and implement appropriate tools for data ingestion, storage, transformation, and visualisation.
• Work closely with the Technology leadership team and architects to ensure alignment of data strategy & architecture with broader enterprise, solution and technology architecture.
• Lead of the definition and governance of Master Data Management (MDM), establish data ownership and drive data quality initiatives.

Data Operations & Delivery

• Oversee the development and automation of MI, BI, and product performance reporting.
• Establish robust data governance, quality, and delivery processes including how these are measured and achieved.
• Simplify and consolidate, including self-serve, data reporting across the business into one master source of truth that all business units rely upon and decide on the use of existing tools & platforms, e.g. Zoho.
• Accountable for the approach taken for data categorisation, data management and provide overall responsibility for data governance.

Business Intelligence & Reporting

• Oversee the delivery of automated MI and BI reporting ensuring accuracy, timeliness, and relevance.
• Standardize KPIs and reporting frameworks to create a single source of truth across the organisation.
• Continuously improve reporting processes through automation, data quality monitoring, and stakeholder feedback.
• Support commercial teams with customer insights, margin & pricing analysis, and revenue forecasting.

Advanced Analytics & Innovation

• Work closely with the AI champion to define an AI strategy inclusive of data.
• Develop a roadmap for ML/ AI capabilities in the data ecosystem.
• Partner with product and engineering teams to embed intelligence into digital products.
• Stay abreast of emerging trends in data, analytics, and ML/ AI across the team.

Data Risk, Compliance & Security

• Ensure all data practices comply with relevant regulations (e.g., GDPR, ISO 27001).
• Implement robust access controls, encryption, and audit trails to protect sensitive data.
• Work with the wider business to ensure business data protection policies are appropriate, e.g. retention, classification, deletion
• Work closely with InfoSec and Legal teams to manage data risk and incident response.

What Success in the Role Looks Like

• A scalable, secure, and modern data platform is in place.
• High-quality, timely MI reporting is available across the business.
• The organisation is empowered with data intelligence to make data-driven decisions.
• A roadmap for AI and advanced analytics is defined and underway.
• A leader that is well respected, connected and consulted across the business.

Ideal Experience and Knowledge:

• Proven leadership in data functions within fast-paced, evolving environments.
• Strong expertise in data architecture, engineering, analytics, and ML/AI.
• Experience designing and implementing modern, cloud-native data platforms (ETL/ELT, pipelines, real-time data).
• Proficient in BI tools (e.g., Power BI, Tableau, Looker) and data technologies (e.g., SQL, Python, Spark).
• Skilled in senior stakeholder management, communication, and cross-functional collaboration.
• Background in IoT or Telecoms, high frequency/high-volume data, and scalable transactional systems including familiarity with CDRs and Radius data.
• Capable of leading hybrid teams (in-house, partners, onshore/offshore) and coordinating complex tasks.
• Experienced in risk management, conflict resolution, and delivery challenges.
• Proficient in cost and resource management, including third-party vendors.
• Strong influencing and negotiation skills to align technical and business goals.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters or more of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

Who Are CSL Looking For?

We are looking for a hands-on and visionary individual capable of providing both technical and human leadership to establish and run CSL’s Cloud Centre of Excellence (CCoE). This role will be pivotal in defining and implementing cloud governance, security frameworks, access management and financial operations (FinOps) practices across the whole organisation. The CCoE will serve as a central authority from within CSLs IT Operations function across all product portfolios providing guidance, compliance oversight, tools and re-usable deployment patterns to enable the successful deployment and management of cloud services across all technology portfolios

We are a Critical IoT Connectivity business and our products help our customers protect people, premises and profits through providing alarm signalling capability that is integrated with emergency services and private security response services.

We’re looking for a seasoned cloud and infrastructure subject matter expert capable of taking ownership of the organisations cloud usage. The successful candidate will be a member of the IT & Cyber Security leadership team and have responsibility for CSL’s cloud usage and governance and is anticipated to have a background in larger scale cloud operations, solution architecture, cloud architecture or similar.

The Role

We’re seeking an experienced technical lead to establish and evolve our Cloud Centre of Excellence (CCoE). This role will play a pivotal part in shaping cloud adoption, with an initial focus on properly operationalising a multi-tenant and subscription account structure, implement access and identity management, integrating maintenance management and information security governance processes across our cloud estate as well as identifying tools and processes to enable an effective FinOps practice across CSL.

The successful candidate will act as the technical authority and CCoE lead collaborating with IT Operations, Security, Finance and product delivery teams to ensure cloud practices are consistent, secure, scalable and cost effective across the group.

The role shall initially be focused on Microsoft Azure Cloud, however the organisation are actively considering taking a multi-cloud approach and therefore experience and exposure to AWS and its specifics would be beneficial. As a result processes, practices and tools put in place should be multi-cloud capable to ensure they are future proof as the organisation expands into multiple clouds.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Establish and Lead the Cloud Centre of Excellence (CCoE) by formulating a central governance and advisory function within IT Operations.
• Work with leadership to define, and implement cloud strategy, policies and best practices aligned with CSLs business objectives.
• Develop and maintain cloud operating models including account subscription structures, role-based access controls and security baselines environment segregation.
• Develop and enforce cloud governance policies covering identify, networking, resource provisioning and tagging standards.
• Lead the adoption of FinOps practices to monitor, optimise and report on cloud spend across the organisation.
• Working with groups consuming cloud to ensure cloud solutions are secure, compliant and cost effective. Enable reporting at a product/portfolio level and in aggregate for senior mgmt a holistic view of consumption and compliance.
• Establish security policy baselines and ensure they are rolled out and enforced.
• Budgeting, forecasting, cost allocation and show/charge back reporting.
• Usage monitoring and rightsizing/retirement recommendations to consuming teams.
• Identify opportunities for reserved instances, savings plans and co-ordination of purchase.
• Act as key advisor to product teams, solution architectures and engineering groups on cloud adoption and deployment patterns.
• Develop automation and orchestration solutions such as reusable pipelines and infrastructure as code templates to accelerate adoption within product teams.
• Operationalise a process for triaging both maintenance notifications from cloud providers as well as end of life notifications and ensure teams consuming cloud services are notified and act upon those notifications avoiding service impact.
• Maintain CCoE backlog and work with leadership to prioritising and execute upon it.
• Foster a community of practice around cloud technologies within CSL.
• Identify skill gaps within the organisation and facilitate learning / certification for staff.
• Stay current on industry trends, emerging tech and evolving best practices.
• Establish methods for integrating acquisitions into overall cloud consumption models as they occur and over time transitioning them to one of the supported operating models.
• Document designs and processes as part of sprints, facilitating adoption broadly across the organisation.
• Facilitate datacentre to cloud, or cloud to cloud migration projects through providing expertise, cost estimates and ongoing support.
• To identify automation and efficiency opportunities that reduce errors, cost or improve service and drive them to conclusion.
• Championing technology best practice across the CSL business.

Key Skills & Qualifications Sought:

• Proven experience in designing, implementing and governing cloud platforms, preferably with Microsoft Azure.
• Deep understanding of cloud security, networking ,identity and compliance frameworks.
• Strong experience in cloud financial management (FinOps) and cost optimisation strategies.
• Solid background in cloud architecture, automation e.g (Infrastructure as code) and DevOps tooling.
• Demonstratable knowledge of cloud deployment patterns e.g VMs vs PaaS vs Containers vs Serverless technologies and their benefits and drawbacks.
• Knowledge of cloud governance frameworks such as the Microsoft Cloud Adoption Framework or AWS CCoE model.
• Strong stakeholder engagement and communication skills with experience working across technical and non-technical teams.
• Ability to manage change and drive cultural cloud adoption across an organisation.
• Provide mentorship and opportunities for team members to learn and grow.
• Ability to convey technical information clearly and concisely to junior, senior and non-technically savvy people.
• IoT and/or Fire and Security or similar industry experience at scale (100k devices+)

Desirable Certifications Sought:

• Azure or AWS Certification such as Azure solutions architect, sysops administrator, security engineer or equivalents
• FinOps Certified practioner

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

CSL is seeking a highly skilled Infrastructure Engineer who can immediately contribute to the team by effectively delivering and troubleshooting intricate system configurations. The ideal candidate will possess extensive experience in managing complex IT environments, ensuring seamless operation and connectivity across the organisation’s infrastructure. They will be adept at identifying and resolving issues quickly to minimize downtime and maintain high performance standards.

The successful candidate will demonstrate a proactive approach to their work, taking full ownership of problems from identification through to resolution. They will be skilled in analysing technical challenges and providing innovative solutions that align with the business objectives of CSL. Additionally, this individual will be expected to collaborate with cross-functional teams to implement best practices and optimize system performance.

Strong communication skills will be vital, both to articulate technical concepts to non-technical stakeholders and to write clear and comprehensive documentation. This role necessitates collaboration with the leadership to develop and consequently implement infrastructure solutions that align with the organisation’s strategy.

Key Duties & Responsibilities

• Management of Multi-Site Infrastructure: Oversee day-to-day operations and health of Windows and Linux server estates, hosted on VMware vSphere across four geographically diverse datacentres. Ensure high availability and resilience of all core systems underpinning critical managed IoT services.
• System Administration and Operations: Conduct routine maintenance, patching, monitoring, and performance optimisation of both virtual and physical infrastructure. Respond to incidents, troubleshoot complex issues, and drive root cause analysis to resolution, maintaining strict adherence to service SLAs.
• Virtualisation Support: Administer, optimise, and expand VMware vSphere environments, leveraging vCenter, resource clustering, vMotion, and disaster recovery tools to support secure and scalable virtual machine operations.
• Backup and Recovery: Implement, monitor, and routinely validate backup solutions. Develop and execute tested disaster recovery procedures to guarantee swift and reliable restoration of services and data integrity across all sites.
• Security and Compliance: Apply established security protocols, manage access controls, and enforce robust adherenace of infrastructure against defined standards.
• Maintain compliance with industry regulations and internal governance, supporting regular audits and risk assessments.
• Automation and Process Improvement: Develop and maintain automation scripts (e.g., PowerShell, Ansible) to streamline repetitive tasks, improve system reliability, and enhance reporting capabilities.
• Stakeholder and Vendor Engagement: Liaise effectively with hardware/software vendors for timely issue resolution and lifecycle management. Collaborate with internal teams to communicate changes, share infrastructure status, and support business objectives.
• Continuous Improvement: Proactively identify opportunities to optimise infrastructure, stay current with technological advancements relevant to IoT and Signalling operations, and recommend enhancements to maintain the organisation’s competitive edge.
• Documentation and Reporting: Maintain detailed records of system configurations, changes, and maintenance activities. Support the preparation of reports on system health, incident metrics, and project progress, ensuring transparency and knowledge sharing within the team.

Key Skills & Qualifications and Experience Sought:

• Experience in Multi-Site Datacentre Environments: Demonstrable track record working within large-scale datacentre operations, ideally across multiple physical locations. Proven ability to coordinate infrastructure deployment and support activities while maintaining high availability and resilience.
• VMware vSphere Virtualisation: In-depth understanding and hands-on expertise with VMware vSphere, including the design, deployment, optimisation, and ongoing management of virtual server environments. Experience with vCenter, clustering, vMotion, and disaster recovery strategies is essential.
• Windows and Linux Server Administration: Advanced skills in both Microsoft Windows Server (2016/2019/2022) and leading Linux distributions (Debian and RHEL/CentOS preferred). Responsibilities include system configuration, patching, troubleshooting, security hardening, and automating routine tasks.
• Infrastructure Design and Implementation: Proven capability in architecting robust server, storage, and network solutions tailored for critical IoT workloads. Ability to translate business requirements into technical architecture, handle capacity planning, and implement scalable infrastructure to support rapid IoT growth.
• Operational Management (Run): Strong background in day-to-day IT operations, including incident, problem, and change management, proactive monitoring, and performance tuning. Familiarity with ITIL practices and the ability to deliver consistently high service levels in a managed services model.
• IoT Connectivity Focus: Awareness of the unique demands of IoT infrastructure, including secure device onboarding, network segmentation, and endpoint monitoring. Understanding of protocols, device management, and the interplay between edge and core infrastructure.
• Automation and Scripting: Experience with infrastructure automation tools such as Ansible or PowerShell, and the ability to develop scripts to streamline deployment, monitoring, and maintenance tasks.
• Networking and Security: Solid grounding in datacentre networking (VLANs, firewalls, load balancers) and information security principles. Experience implementing best practices in segmentation, access control, and incident response.
• Backup & Disaster Recovery: Proficiency in designing and operating backup solutions and disaster recovery plans, ensuring data protection and service continuity across geographically dispersed sites.
• Collaboration and Communication: Excellent interpersonal, documentation, and presentation skills. Ability to work collaboratively with solutions architects, support teams, and external providers to deliver complex projects and resolve issues swiftly.
• Professional Qualifications: Certifications such as Microsoft Certified: Azure Administrator, VMware Certified Professional (VCP), Linux Professional Institute Certification (LPIC), or similar are highly desirable. Additional recognition in areas such as ITIL Foundation or network/security specialisms will be viewed favourably.
• Desirable Attributes: A proactive approach to problem-solving, an appetite for continuous learning and technology adoption, and prior experience within critical infrastructure or IoT-focused organisations.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

CSL requires a Business Development Manager to join the IoT Business Development team. This is a fantastic opportunity for someone to join an expanding sales team that’s driving significant growth in an innovative and fast paced technology sector.  The primary role is to drive lead generation, develop and close new sales opportunities for our IoT offerings and solutions.  Your role will include self-sourcing to win relevant opportunities in sectors that are allocated to you. The ideal candidate will have a proven track record of business development success with an appetite to hunt and close major, complex Enterprise deals.

Duties & Responsibilities:

This is a high-impact role for a commercially-minded professional who thrives in a fast-growing technology sector and wants to shape the future of connected solutions. Core responsibilities include:

Sales Strategy & Market Engagement

• Research, identify, and regularly refresh potential target accounts aligned to the company’s strategy and value propositions.
• Generate leads through multiple sources and collaborate closely with marketing on sector-specific campaigns.
• Represent the business as a thought leader by actively participating in industry exhibitions, forums, trade shows, and events.

Client Engagement & Sales Execution

• Build and maintain a qualified pipeline to consistently meet or exceed sales targets.
• Apply a consultative, challenger sales approach to understand client needs and develop tailored solutions.
• Support customers in navigating internal approval processes to secure successful outcomes.
• Lead contract negotiations to deliver mutually beneficial, long-term partnerships.
• Ensure accurate and timely CRM reporting (Salesforce) and maintain accountability to all sales KPIs.

Travel

• UK travel required to meet with clients and attend industry events as necessary.

Key Skills & Qualifications Sought:

• Proven success in B2B business development, with a track record of managing the full sales cycle from lead generation to contract closure.
• Experience in IoT or connectivity solution sales is advantageous but not essential — full product and solutions training will be provided.

• Strong communication and presentation skills, with the ability to convey complex solutions to both technical and non-technical stakeholders.
• Ability to build trusted relationships and credibility with stakeholders at all organisational levels.
• Strategic mindset with excellent problem-solving and negotiation abilities.
• Self-motivated, results-driven, and comfortable working independently or within cross-functional teams.
• Proficient with CRM systems and modern sales prospecting tools, including LinkedIn Sales Navigator.
• Excellent time management, organisational skills, and attention to detail.
• Full UK driving licence required.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

CSL are seeking a dynamic and results-driven Key Account Manager to lead strategic account management and drive sales growth in our IoT (Internet of Things) solutions portfolio. This individual will be responsible for cultivating strong client relationships, understanding key business challenges, and delivering innovative IoT solutions that create measurable value.  This is a fantastic opportunity for someone to join an expanding sales team that’s driving significant growth in an innovative and fast paced technology sector.

Duties & Responsibilities:

This is a high-impact role for a commercially-minded professional who thrives in a fast-growing technology sector and wants to shape the future of connected solutions. Core responsibilities include:

Sales Strategy & Market Engagement

• Develop and execute strategic account plans for high-value clients within the IoT vertical.
• Act as the primary point of contact for assigned key accounts for IoT solutions, ensuring a high level of customer satisfaction and engagement.
• Identify new business opportunities and upsell/cross-sell IoT solutions aligned with client goals.
• Represent the business as a thought leader by actively participating in industry exhibitions, forums, trade shows, and events.
• Collaborate closely with product, engineering, and customer success teams to ensure smooth deployment and ongoing support.
• Maintain deep knowledge of industry trends, customer needs, and competitive positioning in the IoT space.

Client Engagement & Sales Execution

• Build and maintain a qualified pipeline to consistently meet or exceed sales targets.
• Apply a consultative, challenger sales approach to understand client needs and develop tailored solutions.
• Support customers in navigating internal approval processes to secure successful outcomes.
• Lead contract negotiations to deliver mutually beneficial, long-term partnerships.
• Ensure accurate and timely CRM reporting (Salesforce) and maintain accountability to all sales KPIs.

Travel

• UK travel required to meet with clients and attend industry events as necessary.

Key Skills & Qualifications Sought:

• Proven success in B2B key account management, with a track record of managing the full sales cycle from lead generation to contract closure.
• Proven track record of meeting or exceeding sales quotas
• Strong understanding of IoT technologies, protocols, platforms, and market use cases.
• Strong communication and presentation skills, with the ability to convey complex solutions to both technical and non-technical stakeholders.
• Ability to build trusted relationships and credibility with stakeholders at all organisational levels.
• Strategic mindset with excellent problem-solving and negotiation abilities.
• Self-motivated, results-driven, and comfortable working independently or within cross-functional teams.
• Proficient with CRM systems, modern sales techniques and key account management processes.
• Excellent time management, organisational skills, and attention to detail.
• Full UK driving licence required.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

Who Are CSL Looking For?

You may have experience in customer services or alternatively, you may have been working in an electronics environment fault finding or repairing equipment. You should find technology and/or electronics very familiar and able to intuitively resolve issues with technology/electronics either at home or the workplace. You should have an interest in computers, consumer electronics, or networking. You should be energic, keen to learn using your own initiative, and able to work well with others with a positive approach at all times. Above all, this role requires an individual with a passion to provide excellent service often working under pressure in a busy office environment.

The Role:

Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets. Initially supporting a handful of products and working up to the full scope of the CSL product range. You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams. You will receive regular performance analysis and 1-2-1 support in order to achieve your quality & quantity targets. The role also gives the opportunity to be part of an out-of-hours rota providing customers with emergency support outside of usual office hours.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

• Handling customer support requests via phone, email, chat, WhatsApp and tickets
• The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution of support requests.
• Create an audit trail of the support request using our CRM systems.
• Liaising with mobile network providers
• Assisting internal & external teams with their queries
• Delivering monthly quality & quantity targets

Key Skills & Qualifications Sought:

• Excellent communication skills both written and verbal.
• Ability to understand, diagnose and assist in a busy support environment.
• 5 GCSEs (or equivalent) at grade A-C including Maths, English, and Science
• PC Literate, including Word, Excel, and E-mail
• Good organisation skills

Desirable Skills & Qualifications

• Electronic principles – BTEC, ONC, or similar qualification passed or in progress.
• Experience with mobile telecommunication equipment
• Foreign language skills (Dutch/French/Swedish)
• Customer services related qualification.
• Other higher-level qualifications i.e. A Level, NVQ, ONC

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.