20 January 2023


This month Simon Banks looks through the most memorable quotes from the Bottom Line interviews of the last 12 months.

“My advice to my peers in the industry would be to act now to avoid any disruptions to your business. Although the ultimate closure is in 2025, the switchovers are happening right now with many millions of lines already completed!”

John Piggott, Managing Director at Atlas Fire & Security.

“The opportunity to develop our team of young, talented individuals who have been educated, not only on all systems but also understand our culture and how important they are to the success of the business, is really exciting for us.”

James Twigg, Chief Executive Officer and Sharon Garton, HR Manager at TIS.

“By ensuring companies are fully engaged with us we can work together on standards and codes of practice, meaning our members are playing a pivotal role in shaping their part of the industry.”

James Gribben, Chief Commercial Officer at the BSIA.

Every day is different and there is so much to learn. I can safely say that I've never had a boring day and I enjoy the variety.”

Luke Wadsley of PWP Fire & Security

“If they currently have a system that relies on PSTN, we know that at some point this will fail. The increased demand for us to react quickly to get their system back up and running will naturally cause delays.”

Sarah Humphreys, Sales Director at Premier Alarms Ltd

“We have a known skills shortage in our sector and for a large provider like Marlowe, it can be difficult to find the engineers, particularly the multidisciplined engineers we require. We want to combat this by investing in our people and growing a sustainable workforce.”

Luke Gunn, Technical Training Manager at Marlowe Fire & Security Group

“The characteristics of fire and security companies appeal to many investors, particularly as many continued to trade, or have managed to recover, after the recent pandemic.”

Mark Brophy, Chief Executive Officer at Fortus

“Ultimately, it will be end-users who will benefit from ECHO as they will experience a vast improvement in response times. We also believe this will also be a useful tool for Installers, as a unique selling point and benefit over Apps to 999 systems”.  

Paul Miller, Managing Director of National Monitoring

“M&A offers a great opportunity to realise the value of your life’s work. Business owners need to have a succession or exit plan as they look towards retirement or to be able to explore other interests.”

Shaz Hussain, M&A Director at CSL Group

“Upgrading customers can sometimes be a challenge, especially at a time where costs are rising in other areas. It was vital for us to speak directly and openly with our customers to ensure they understand the potential ramifications if their connectivity stopped working.”

Dominic Gundry-White, Managing Director of Cannon Fire & Security

“It’s vital that all companies are encouraged to support the goal of Skills for Security to provide a sustainable supply of skilled engineers across the sector so that businesses can prosper and compete, not only in the UK market but strive for world-class competency and quality.”

Arevika Stepanian, Director of Corporate Relations (Non-Executive) at Skills for Security


CSL are a great firm. Love working with them for my security!

Peter Jones – Google Review – 19 November

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