This month Simon Banks talks to Vince Naran, Managing Director of National Security Systems Group, a leading security systems provider based in London.
Running a company in London is challenging but potentially rewarding. What are the main challenges for a Security company in our capital?
Competition amongst security providers within London is always a challenge. We are constantly striving to guarantee we are providing an exceptional, personalised service with our main focus on our customer service and aftercare. With that in mind, we also aim to ensure we are competitively priced whilst offering the latest and most innovative security solutions available.
NSS also offers Fire Systems. What are the challenges in offering both Fire & Security Systems and can you share your engineering resource between projects?
We continue to maintain and develop our engineer product training to help on such occasions where multiple service installation works are required, thus making installation and works cost effective for the end client. Multi-skilled engineers are hugely valuable and we need to drive more of them into our industry via Apprenticeships and training programmes.
Many Security companies are now exploring additional services such as Home Automation. Is this something that you are considering and how important is it for a company to diversify in today’s market?
The security industry is forever developing its products and therefore by keeping up with the latest technology we are able to accommodate for almost all customer needs. Home Automation is very popular amongst our clients as they are able to control of their home via a Smartphone or computer whilst they are away, offering peace of mind that their premises will be protected and secure in their absence.
You recently undertook an upgrade of your entire PSTN base to DualCom DigiAir, why did you decide to do this?
Offering this upgrade from PSTN to DualCom DigiAir provides a faster and more secure method of communication to keep our clients monitored without the issues of PSTN line failures. Many of our recent projects have been on premises that are without a PSTN line or where clients are making cut backs and therefore want this removed. Installing DigiAir means we can continue to provide an effective solution without compromising, and in fact improving, the security system.
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