03 January 2014


This month Simon Banks takes a look through the most memorable quotes from the Bottom Line interviews during 2013.

This month Simon Banks takes a look through the most memorable quotes from the Bottom Line interviews during 2013.

"The fire alarm proportion of our business has grown rapidly over the last few years and would currently account for approximately 20% of our sales."

David McCullough, Director of Electronic & Security Services Ltd

"IP has definitely offered improvements in many areas and more value for money. However, for IP to provide benefits in the signalling arena, the IT infrastructure must be resilient enough to withstand the threat of exposures."

Neil Addinall, Managing Director of Mayfair Security

"Automated Alarm Handling (AAH) is a positive and necessary extension of monitoring services but should be used to complement the traditional methods and not replace them."

Claire Poyser-Blair, Sales & Customer Services Manager of EMCS

"The value of enthusiasm cannot be stressed enough and I truly believe that taking on younger people with fresh ideas and letting them work alongside more experienced staff is the key to keeping your business relevant and successful."

John Davies, Managing Director of TDSi

"Very rarely do we see insurers specifying monitoring for fire unless the business is considered high risk or has a history of fire claims. In addition, many companies that install fire systems don't offer monitoring as they don't have the 24 hour service to support monitoring."

Simon Stokes, Managing Director and founder of Assured Fire & Security

"Retailers tend to be advanced in security system integration as they see the value it can bring to their bottom line. The nature of the high street means that they adopt new technology at a rapid pace and expect their partners to do the same."

Mark Page, Sales Director of Stanley Security

"A desire to understand the customer need is imperative to ensure great customer service success. Systems and structures can only lay the foundations."

Tony Mann, Operations Director of CSL DualCom

"Attitudes are changing with regard to Apprenticeships in general. Recent research, commissioned by the National Apprenticeship Service, found that employers rate qualified apprentices as 15 per cent more employable than those with other qualifications."

Peter Davies, Employer Account Manager at the National Apprenticeship Service (NAS)

"Standardising our product range has resulted in a higher level of efficiency and subsequently our recurring revenue stream is on the increase. Recently we made the decision to replace all our legacy communicators with one product, making life easier for our clients, engineers and office support team."

Nathan Page, Rob Cutler and Des Allison, Directors of Secure Alarms

"Our schemes are intended to add value to the businesses we inspect by identifying areas of both good and, very occasionally, poor practice. Firms can build on the good practices and remedy the poorer ones."

Geoff Tate, Chief Executive of the SSAIB

"Our approved companies have consistently requested that NSI enhance its profile with end-users to help them gain and retain business. We feel the new brand provides the platform to do this and it will help us to promote the reassurance that end-users gain from choosing NSI companies."

Chris Pinder, External Affairs Director of NSI

You Said It! 

“The support we received during our recent upgrade to DualCom was outstanding and we look forward to continuing to work closely with CSL DualCom going forward.”

Tom Fleming, Director of Arrest Fire and Security 

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