We are delighted to announce that we have been nominated as a finalist for two awards at the prestigious PSI Awards! Over the last few months, PSI readers were asked to give recognition to technology and services that they believe excel within the Security industry.
Intruder Product of the Year – Orisec – CSL Connected
Earlier this year we announced the latest extension of our award-winning CSL Connected range alongside our Connected Partners, Orisec. The partnership included our first dual-radio solution, including DP2 variants, Radio + Radio, LAN + Radio and Wi-Fi + Radio. CSL Connected provides connectivity directly to the ARC via the Gemini Global Platform, offering installers full-proof single and dual-path alarm signalling. The App allows users to set and unset their alarm systems, view and control cameras, receive alters live-time and manage their devices seamlessly with full remote access! Since its launch in 2016, CSL Connected is now trusted in over 50,000 sites.
Technology Innovation of the Year – CSL – DigiAir Pro 3
DigiAir Pro 3 is the newest version of the award-winning DigiAir Pro, providing single-path alarm signalling for security and fire installations. The latest innovation of our hugely popular DigiAir Pro and DigiAir Pro 2, has now been reduced in size to ensure it now fits into all the industry’s leading panels with 2 outputs and 8 inputs. The DigiAir Pro 3 will also come with a digital quick guide, as part of our sustainability objectives.
Technical Support Provider of the Year - CSL
PSI is also calling for votes of who the industry believes should win the award for the best Technical Support Provider of the year! At CSL we keep customers at the front of our minds and take pride in being able to provide first-class Technical Support for our customers. Over the last 12 months, our team answered 130,000 calls and 35,000 digital requests, this includes email and live chat channels with the average waiting time being 54 seconds and 97% of calls being answered! We also have a NPS score of 87.5 and a customer satisfaction rating of 4.9 of Google Reviews with 210 reviews to date.
We would like to say a huge thank you to those who have already voted. If you haven’t already, there’s still time! Voting is open until 30th June, please show your support and cast your vote for CSL today.