Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

What are cookies?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at www.allaboutcookies.org, or visit the Information Commissioners Office website.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

A list of all the cookies used on this website by category is set out below.

How we use Cookies

When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your 'session' on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.

We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. The data collected cannot be used to identify personal information and merely gives us a general idea of how our website performs.

This overview of the type of cookies we use is based on categories outlined by the International Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.

Managing cookies

Cookies are a widely used technology on the web and on the whole are used for reasons that benefit the user. However if you wanted to stop cookies being set on your computer this is entirely within your control. The browser you use will have settings that can be configured to refuse cookies. Instructions on how to do this will vary depending on the particular type and version of your browser but a good place to start is www.allaboutcookies.org/manage-cookies/. If you choose to block cookies through your browser, it may impact your ability to effectively use certain websites.

Cookies used on our website

Category 1: Strictly necessary cookies

These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.

Cookie Name Provider Expiry Purpose Description
{UserId}_spring_KmMlAnyoneDraftArticlesList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management.
{UserId}_spring_KmMlArchivedArticlesList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for Archived Articles in Article Management.
{UserId}_spring_KmMlMyDraftArticlesList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for Draft Articles assigned to Me in Article Management.
{UserId}_spring_KmMlMyDraftTranslationsList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for Draft Translations in Article Management.
{UserId}_spring_KmMlPublishedArticlesList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for Published Articles in Article Management.
{UserId}_spring_KmMlPublishedTranslationsList Salesforce 1 Day In Salesforce Classic, used to configure layout properties for Published Translations in Article Management.
_sid Salesforce Session Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.
52609e00b7ee307e Salesforce Session Browser Fingerprint cookie. Used to detect session security problems.
79eb100099b9a8bf Salesforce Session Browser Fingerprint trigger cookie. Used to detect session security problems.
apex__EmailAddress Salesforce 1 Year Caches contact IDs associated with email addresses.
BAYEAX_BROWSER Salesforce Expired on Creation Identify a unique browser subscribed to CometD streaming channels.
BrowserId Salesforce 1 Year Used for security protections.
BrowserId_sec Salesforce 1 Year Used for security protections.
clientSrc Salesforce Session Used for security protections.
CookieConsent Salesforce 1 Year Used to apply end-user cookie consent preferences.
CookieConsentPolicy Salesforce Session Used to apply end-user cookie consent preferences set by our client-side utility.
cookieSettingVerified Salesforce Session Used to create a popup message telling users that cookies are required.
cordovaVersion Salesforce Session Used for internal diagnostics with mobile applications.
csssid Salesforce Session Used to establish a request context in the correct tenant org.
csssid_Client Salesforce Session Enables user switching.
devOverrideCsrfToken Salesforce Session CSRF Token.
disco Salesforce Session Tracks the last user login and active session for bypassing login. For example, OAuth immediate flow.
FedAuth Salesforce Session For the SharePoint connector, used to authenticate to the top-level site in SharePoint.
force-proxy-stream Salesforce 3 Hours Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from cache.
force-stream Salesforce 180 Minutes Used to redirect server requests for sticky sessions.
gTalkCollapsed Salesforce 1 Year Controls whether the sidebar in Salesforce Classic is open for a user.
guest_uuid_essential_<15-char SiteID> Salesforce 1 Year Provides a unique ID for guest users in Salesforce Sites. Expires 1 year after the user’s last visit to the site.
Host-ERIC_PROD- Salesforce 1 Minute Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app.
idccsrf Salesforce Session Tracks CrossSiteRequestForgery validation for certain single sign-on (SSO) flows.
inst Salesforce Session Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update.
language Salesforce Session Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly.
lastlist Salesforce Session Used to store the cookie name for the last list URL.
liveagent_sid Salesforce Session Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service.
lloopch_loid Salesforce 1 Year Determines whether to send the user to a specific portal login or an app login.
PHPSESSID cslgroup.com Session Preserves user session state across page requests.
promptTestMod Salesforce 30 Days Stores whether test mode is in effect. This cookie is read-only.
rc::a google.com Persistent This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to
make valid reports on the use of their website.
rc::b google.com Session This cookie is used to distinguish between humans and bots.
rc::c google.com Session This cookie is used to distinguish between humans and bots.
RRetURL Salesforce Session Used with Log in As to restore the original state.
RRetURL2 Salesforce Session The return URL to redirect to when logging out of a session.
RSID Salesforce Session Session ID and login as session ID. In this case, the cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren’t created, examined, or modified.
sfdc_lv2 Salesforce 1 Year Stores identity confirmation details for users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key.
sfdc-stream Salesforce 3 hours Used to properly route server requests within Salesforce infrastructure for sticky sessions.
sid Salesforce Session The Session ID used to authenticate Lightning Platform Soap-API and Rest-API data connections for the current user.
sid_Client Salesforce Session Used to detect and prevent session tampering.
sidebarPinned Salesforce 10 Years Controls the state of the Salesforce Classic sidebar.
ssostartpage Salesforce 1 Year Identifies the Identity Provider (IdP) location for single sign-on (SSO). Certain service provider initiated SSO requests can fail without this cookie.
SUCSP Salesforce Session Used when the user identity that an administrator is assuming, via Log In as Another User, is a Customer Success Portal (CSP) user.
SUPRM Salesforce Session Used when the user identity that an administrator is assuming, via Log In as Another User, is a Partner Relationship Management (PRM) portal user.
useStandbyUrl Salesforce Not Set Controls how quickly to set the standby URL when loading the softphone.

Category 2: Performance Cookies

These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.

Cookie Name Provider Expiry Purpose Description
_ga cslgroup.com 2 Years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat cslgroup.com 1 Year Used by Google Analytics to throttle request rate
_gid cslgroup.com 1 Day Registers unique ID that is used to generate statistical data on how the visitor uses the website.
_hjAbsoluteSessionInProgress cslgroup.com 1 Day This cookie is used to count how many times a website has been visited by different visitors - this is done by assign in g the visitor an ID, so the visitor does not get registered twice.
_hjid cslgroup.com 1 Year Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes.
_hjid cslgroup.com Persistent Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes.
_hjIncludedInPageviewSample cslgroup.com 1 Day Determine if the user's navigation should be registered in a certain statistical place holder.
_hjIncludedInPageviewSample cslgroup.com Persistent Determine if the user's navigation should be registered in a certain statistical place holder.
_hjIncludedInSessionSample cslgroup.com 1 Day Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjIncludedInSessionSample cslgroup.com Persistent Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.
_hjTLDTest cslgroup.com Session Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.
BrowserId_sec force.com 1 Year Registers statistical data on users' behavior on the website. Used for internal analytics by the website operator.
hjViewportId cslgroup.com Session Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes.
p.gi typekit.net Session Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.
snapinsPage_# cslgroup.com Persistent Unclassified
snapinsPageTime_# cslgroup.com Persistent Unclassified
snapinsPc  cslgroup.com Persistent Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started.
 snapinsStart cslgroup.com Persistent Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started.

Category 3: Marketing Cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Name Provider Expiry Purpose Description
{UserId}_KMPage
Salesforce 1 Day In Salesforce Classic, used to read the last user selection for Find in View, Article Language, {DataCategory}, and Validation Status in Article Management.
 {UserId}_KnowledgePageDispatcher Salesforce Session In Salesforce Classic, used to remember the user selection to determine whether to show Articles or My Drafts view in Knowledge.
 {UserId}_KnowledgePageFilter{DataCategory} Salesforce Session In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge.
 {UserId}_KnowledgePageFilterArticleArticleType Salesforce Session In Salesforce Classic, used to remember the last user selection for the article type filter for Articles view in Knowledge.
 {UserId}_KnowledgePageFilterArticlePublishStatus Salesforce Session In Salesforce Classic, used to remember the last user selection for the publish status filter for Articles view in Knowledge.
 {UserId}_KnowledgePageFilterArticleValidationStatus Salesforce Session In Salesforce Classic, used to remember the last user selection for the validation status filter for Articles view in Knowledge.
 {UserId}_KnowledgePageFilterLanguage Salesforce Session In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge.
 {UserId}_KnowledgePageFilterMyDraftArticleType Salesforce Session In Salesforce Classic, used to remember the last user selection for the article type filter for My Drafts view in Knowledge.
 {UserId}_KnowledgePageFilterMyDraftPublishStatus Salesforce Session In Salesforce Classic, used to remember the last user selection for the publish status filter for My Drafts view in Knowledge.
 {UserId}_KnowledgePageFilterMyDraftValidationStatus Salesforce Session In Salesforce Classic, used to remember the last user selection for the validation status filter for My Drafts view in Knowledge.
 {UserId}_KnowledgePageSortFieldArticle Salesforce Session In Salesforce Classic, used to remember the last user selection for Sort by for the Articles view in Knowledge.
 {UserId}_KnowledgePageSortFieldMyDraft Salesforce Session In Salesforce Classic, used to remember the last user selection for Sort by for the My Drafts view in Knowledge.
 activeView Salesforce Session In Salesforce Classic, used to remember the last user selection for Articles or Translations tab in Article Management.
 auraBrokenDefGraph Salesforce 1 Week Used to track when a Lightning page has malformed HTML.
 autocomplete Salesforce 60 Days Determines if the login page remembers the user’s username.
 calViewState Salesforce Session Sets the inline calendar date state in Salesforce Classic (current week selected).
 caPanelState Salesforce Session Saves the open, closed, and height percent states of the calendar panel.
 cqcid Salesforce 1 Year Used to track a guest shopper’s browsing activity.
 hideDevelopmentTools Salesforce Session Used to determine whether to show the developer tools.
 hideFilesWarningModal Salesforce 50 Years Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action.
 hideIdentityDialog Salesforce 1 Year Hides the dialog box that informs that the current user is logged out when switching to another user.
IDE doubleclick.net 2 Years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
ideaToggle Salesforce Session For the IoT product, stores user preference of whether to show Context Splash popup.
iotcontextsplashdisable Salesforce 10 Years Tracks the individual sessions on the website, allow in g the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.
lfuuid cslgroup.com 3395 days Tracks the individual sessions on the website, allow in g the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.
liveagent_invite_rejected_ Salesforce Session
Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades the customer’s experience because they can get repeated invitations.
login Salesforce 60 Days If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app.
lpv308961 pardot.com 1 day Unclassified
NID google.com 6 months Registers unique ID that identifies a returning user's device. The ID is used for targeted ads.
oinfo
Salesforce 3 Months Tracks the last logged in org.
pagead/1p-user-list/# google.com Session Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertising efforts and facilitates payment of referral-fees between websites.
pardot pardot.com 1 day Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement thumbs, which facilitate real-time bidding for advertisers.
pardot www2.cslgroup.com Session Used to identify the visitor across visits and devices. This allows the website to present the visitor with relay van t advertisement - The service is provided by third party advertisement thumbs, which facilitate real-time bidding for advertisers.
pc-unit
Salesforce 1 Year

Sets a preference for displaying platform cache units to either MB or KB.
PreferredLanguage
Salesforce 1 Year
Stores the user language preference for language detection and localized user experience.
redirectionWarning
Salesforce 1 Year
Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist.
schgtclose
Salesforce 0 Deprecated feature, not used.
showNewBuilderWarningMessage Salesforce 100 years
Used to show or hide a warning message for the new dashboard builder.
t Salesforce Expired on Creation Used to avoid duplicate access checks.
test_cookie doubleclick.net 1 day Used to check if the e u user's browser supports cookies.
visitor_id# cslgroup.com 10 years Unclassified
visitor_id# pardot.com 10 years Unclassified
visitor_id#-hash www2.cslgroup.com 10 years Unclassified
visitor_id#-hash cslgroup.com 10 years Unclassified
visitor_id#-hash pardot.com 10 years Unclassified
visitor_id#-hash www2.cslgroup.com 10 years Unclassified
VISITOR_INFO1_LIVE youtube.com 179 days Tries to estimate the e u users' bandwidth on pages with integrated Youtube videos.
waveUserPrefFinderLeftNav
Salesforce 100 Years
Preference for left navigation UI in CRM Analytics.
waveUserPrefFinderListView
Salesforce 100 Years
Preference for displaying list views in CRM Analytics.
webact Salesforce 1 Year
Used to collect metrics per page view for personalization.
WelcomePanel Salesforce 1 Day Stores Salesforce preferences.
X-Salesforce-CHAT salesforceliveagent.com 1 Day Preference cookies enable a website to remember information that changes the way the website behaves or looks, your preferred language or the region that you are in.
YSC youtube.com Session Registers unique ID to keep statistics of what videos from Youtube to the user has seen
yt-remote-cast-installed youtube.com Session Stores the user's video player preferences using embedded Youtube video
yt-remote-connected-devices youtube.com Persistent Stores the user's video player preferences using embedded Youtube video
yt-remote-device-id youtube.com Persistent Stores the user's video player preferences using embedded Youtube video
yt-remote-fast-check-period youtube.com Session Stores the user's video player preferences using embedded Youtube video
yt-remote-session-app youtube.com Session Stores the user's video player preferences using embedded Youtube video
yt-remote-session-name youtube.com Session Stores the user's video player preferences using embedded Youtube video