CSL Live

This guide explains the process of how an ARC can order a service only product and then link this to a hardware product using a serial number.

Firstly, you will need to log into CSL Live using your username and password.

You will now be required to complete the Multi-Factor Authentication (MFA) to log in. To complete this, you must enter the one-time code from your Authenticator App or follow the link to have a one-time code emailed to you.

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Once logged into CSL Live, click on Shop on the top nav.

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Select the relevant Service that you want to order.

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From here, you can select the required quantity and then select Add, this will add the items into your basket, ready to checkout.

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You will then be taken to your checkout basket. From here, you can add in any site details given to you by the Installer.

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Add any relevant site address details in the boxes should the Installer wish to see this information on My Base. Then select save, followed by checkout.

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The search tool requires the exact spelling and format of the Postcode or Company Name as it appears on our database. Please try variations of these if you are unable to find your result on an initial search. If you are still unable to find what you are looking for, please contact your Account Manager.

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You can leave the default shipping and carrier address. As these are only relevant for hardware. The Carrier price will always show as €0.00. Order reference is a free text field, where the Control Centre can include a reference of their choosing.

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Once on the order summary page, you can check over the details of the order. If all is correct, click the ‘I agree to have read and accepted the T&C’s’, if you are happy with the T&Cs of the order. After this, click place order.

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After clicking on “Place order”, a new screen will open, and the connection ID will appear after about 60 seconds. You will also receive a confirmation email of your order, which will include a link to the portal which contains your connection ID. This will need to be given to the Installer if they are linking the hardware.

You have now completed the order.

IF THE ARC IS LINKING THE HARDWARE, THEN FOLLOW THE ADDITIONAL STEPS BELOW

Once you have ordered the service, you can then go to the CSL Live Shop and then go to Service Requests.

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Any hardware that is waiting to be linked will be found here; these are ordered by product. You will need to find the relevant connection ID for your order. Click the tick button and add the serial number (you should have received this from the Installer).

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You will be presented with the below screen. Populate this with the serial number of the unit, then click Save changes.

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If successful, a green banner will pop up.

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If there is a problem, details regarding the issue will appear in a pop-up box.

You have now linked the hardware.

Install your replacement product and then access CSL Live via a web browser to complete the process.
Visit the My Base section > select the device you wish to replace > click on ‘Replace Hardware’ > enter the serial number of the replacement device > save.
Please place the old, removed product into the packaging of the replacement device. This can then be placed in the supplied returns bag. Any accessories (such as aerials and leads) do not need to be returned unless specifically requested by CSL.
The return bag has pre-paid postage, and there are several options on how to return this to us:
1. Drop off at your local Post Office
2. Collection from a post collection point in an office
3. For multiple devices or where you cannot get to a Post Office, please email orders@csl-group.com or telephone +44 (0)1895 474460 to arrange a collection. Please ensure you provide the collection address and return number, which is marked on the returns bag.

You must ensure this faulty product is returned to CSL within 10 days of the installation. If not received, CSL reserve the right to charge for the missing device or suspend any further replacements.

DualCom Pro:

		To: Radio Only	To: LAN Only	To: LAN/Radio	To: Radio/Radio
DigiAir Pro	From: Radio Only	N/A	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.30*	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302	GradeShift Pro 2 – Radio + Radio CS.55.HW**
DigiAir Pro	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
GradeShift Pro	From: LAN/Radio	No Accessory / Hardware Needed *	No Accessory / Hardware Needed*	N/A	GradeShift Pro 2 – Radio + Radio CS.55.HW**
GradeShift Pro	From: GradeShift Pro Radio/Radio	No Accessory / Hardware Needed *	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302*	Ethernet Cable – CS.1.301 LAN Adaptor – CS.1.302*	N/A

DualCom Pro 2:

DigiAir Pro 2	From: Radio Only	N/A	Ethernet Cable – CS.1.301*	Ethernet Cable – CS.1.301	DualCom Pro 2 4G Radio Module – CS.40.105
DigiAir Pro 2	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
GradeShift Pro 2	From: LAN/Radio	No Accessory / Hardware Needed *	No Accessory / Hardware Needed *	N/A	DualCom Pro 2 4G Radio Module – CS.40.105
GradeShift Pro 2	From: Radio/Radio	No Accessory / Hardware Needed *	Ethernet Cable – CS.1.301 *	Ethernet Cable – CS.1.301 *	N/A

DualCom Pro 3:

DigiAir Pro 3	From: Radio Only	N/A	DigiAir Pro 3 – LAN Only CS.51.HWR**	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **
DigiAir Pro 3	From: LAN Only	DigiAir Pro 3 – Radio Only CS.51.HWL**	N/A	GradeShift Pro 2 – LAN/Radio CS.53.HW **	GradeShift Pro 2 – Radio/Radio CS.55.HW **

* The device needs to be installed for at least 12 months before being eligible for a regrade.

** A new DualCom Pro device is also required to complete the regrade.

Smart Reporting provides Installers with a choice of 5 options to configure the reporting of single path failures to the ARC (PD6669 6.a). These options are:

Options	Details
Grade Delay (recommended for Fire systems)	Single path comms faults will be held and released according to the grade of the system i.e., Grade 2/DP1 will be released after 25 hours. (PD6669 Annex B Table B.1). If a subsequent alarm is received during the grade delay window, the fault will be sent to the ARC
Residential/Business (No Open/Close)	Communication faults will only be sent between the hours of 9 am-6 pm – up to a maximum of 96 hours after the event
Open/Close	Single path comms faults will first go into the Grade Delay queue. Single communication faults will only be sent once the system is open – up to a maximum of 96 hours after the event
Business	Single path comms faults will first go into the Grade Delay queue (25 hours for all grades apart from DP4, which is 5 hours). If the system is set, then the failure will be released when the system is unset, or it reaches 9 am (up to a maximum of 96 hours) after the event or whichever is first. Path failures are also released if any alarms go through during that Grade Delay period (The system must be using Open/Close for this to work; if there’s no Open/Close, then you should use the Grade Delay feature)
Disabled	Smart Reporting is off. (Not recommended)

To select the option that is right for your installation, please visit the My Base section of CSL Live or the My Base App. Select the device you wish to adjust and click the menu option circled below:

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