In this episode of CSL’s Expert Insights series, our specialists explore the real risks of unmanaged connectivity and what separates a true Managed Service from basic connectivity.
Discover how proactive monitoring, diagnostics, and round-the-clock support can transform reliability, prevent downtime, and deliver peace of mind:
The Hidden Cost of Unmanaged Connectivity
The statistics are disconcerting, nearly every business — 97% of them — loses connectivity at least once a month. Almost half run into issues every single week. For most, that adds up to around an hour of downtime monthly. But for more than a third, the disruption lasts even longer.
For many businesses, connectivity isn’t just another utility — it’s absolutely critical. Yet too often, systems get set up and then forgotten about. When something goes wrong, it catches everyone off guard. And resolving the issue? It’s expensive, slow, and disruptive.
What Failure Looks Like
Picture this scenario: The connectivity in your device drops out without warning. The installer is on site, desperately trying to get support, but nobody’s picking up. The device isn’t connecting, leaving you completely in the dark.
No diagnostics. No visibility. No help. Just waiting.
When nobody’s managing your connectivity, this is what failure looks like: lost time, lost trust, and growing pressure to find a fix.
The Managed Service Difference
There’s a better way: A real managed service is so much more than technology alone — it supports you from day one with:
- Design and deployment tailored to your needs.
- Proactive monitoring that catches issues before they escalate.
- Round-the-clock support when you need it.
- Diagnostic tools that provide complete visibility across every connection.
- Issue resolution before your customers ever notice a problem.
With a true managed service provider, it all comes down to reliability, trust, always-on service, and peace of mind.
Real-World Impact
Consider a national retailer with thousands of locations. Without a managed service, an outage could take days to fix, impacting operations and customer experience at multiple sites.
With proactive monitoring and built-in failovers, issues get spotted and resolved — often before anyone on site even realises there’s a problem. That’s the power of having a partner actively managing your connectivity every single day.
More Than Just a Connection
Critical connectivity isn’t just about having a connection. It’s about having a partner who’s with you from day one — designing, monitoring, and managing your connections every single day after.
When the stakes are high, connectivity becomes the foundation everything else relies on. Don’t leave it to chance.
With managed connectivity, businesses can:
- Reduce connectivity downtime and operational disruption.
- Detect and fix network issues before they impact customers.
- Improve visibility across every device and connection.
- Strengthen resilience and maintain business continuity.
- Protect brand trust through consistent, reliable performance.
A managed service isn’t just about having a connection — it’s about having a trusted partner ensuring reliability every single day.
Watch the full video to hear directly from our specialists: Managing Critical Connectivity And Why It Can’t Be Left to Chance
Learn more about how CSL can support your Critical Connectivity: Contact us here.
