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DualCom Pro Panel Guides

Panel Connection – Ethernet Module

Manufacturer Honeywell
Model Galaxy - Flex/Flex+
Version Flex/Flex+ 20, 50, 100
Minimum Panel Firmware Minimum V3.37
Cable required? Lead Provided with DualCom Pro
Panel Profile Honeywell-Flex-RS485
Panel Bus Connection RS485
Technical Notes Upon Reboot of the DualCom Pro, all Firmware will result in an Unconfirmed Tamper Alarm submitted to the ARC


Panel Connection Information

Manufacturer Panel Connection Cable/Plug On Supplied Cables
Honeywell Flex/Flex+ Ethernet Module Lead provided with DualCom Pro or normal alarm cable Green - RTN
Blue - RS485 B Red - RS485 A

serial cable

Panel Programming

  • Enter Engineer Mode
  • Menu 56 = Communications
  • ARC Wizard
  • 56.8 – ARC Wizard set to Yes
  • 56.8.4 - Path

>>> IP Address set to 127.0.0.1
>>> Port Number set to 50561
>>> IP Check Port No set to 10002
>>> Format SIA press [1] for SIA
>>> Add Backup, press [esc] for No
>>> Account Number set to ARC Connection ID (found on Mybase)
>>> Trigger press [ent] for Yes
>>> Setting = 09 set Enable
>>> Menu Access = 13 set Enable
>>> User SMS Wizard, press [esc] for No
>>> Complete, press [ent] to continue

  • 56.3.3.1.1 – ensure that DHCP = Enabled
  • 56.3.3.8.2 – set Bus select to: Galaxy
  • The panel will reboot
  • 56.1.1.1.4.3 Auto-test = 0000 [Change intervals]

  • (56) Communication

>>> Option 4 Remote Service
>>> Option 1 Access Period
>>> Option 4 Anytime

  • (56) Communication

>>> Option 4 Remote Service
>>> Option 2 Direct Access
>>> Option 4 Ethernet
>>> Option 1 Enabled

  • (56) Communication

>>> Option 4 Remote Service
>>> Option 3 Call Back
>>> Option 1 Call Back = 3 (ethernet)

  • (56) Communication

>>> Option 1 ARC Notify
>>> (Option 1) Receivers
>>> Option 1 Receiver 1
>>> Option 4 Ethernet
>>> Option 3 Autotest =0000 [Change intervals]

  • (51) Parameters

>>> Option 90 Hide Com Faults
>>> Option 1 Enable

  • [Now exit into day mode]

Galaxy Troubleshooting

  • Note: After configuring the Flex panel we suggest the panel is powered down for 10-15
    seconds before powering back up. In some cases, the configuration is not accepted until
    the panel is rebooted
  • For UDL ensure latest RSS software is installed
  • If showing line fault
    >>> 56.3.1.1 - set PSTN Fail to Disabled
    >>> 56.3.2.1.1 - set GSM Line Fail to Disabled
    >>> 56.3.2.2.3 - set GPRS Line Fail to Disabled

Panel Limitation

  • Rebooting SPT will cause an Unconfirmed Tamper Alarm to be delivered to the ARC and will alarm at the keypad. You will need the manager code to reset.
  • No Routine Remote Inspection (RRI) available
  • No Reverse SIA commands available