DualCom MiniAir utilises all mobile networks via our WorldSIM to signal an alarm from a protected premises to a Smartphone, alerting a keyholder.
See links and information below for technical support, guides and installation videos.
The MiniAir Installer App can be downloaded from the app store. Login credentials for the app are created upon request. Please email email@example.com requesting login details for the App.
Important Note: The login credentials will be for a single, company-wide, login.
The end-user login details for the My Home Alarm App are included in the instructions that come with the MiniAir. The App can be downloaded from the App store.
Important Note: Multiple users can use the My Home Alarm App within the same premises. The primary login provided with the MiniAir is a master account and can create more logins for the rest of the premises.
The MiniAir can be connected using two different methods to your alarm panel:
1. The Dial Capture method. Connects to your alarm panel Digi modem.
2. The Bell Trigger method. This is a single output alarm that can signal a single alarm such as Burglary or Fire alarm etc.
For Installation & Setup guidance, please refer to the quick guide included with your MiniAir.
By default, the Bell Trigger alarm will be set to Burglary alarm. You can contact our Technical Support team on +44 1895 474 444 or firstname.lastname@example.org and have one of the Technical Support Advisors change this for you.
The red LED on the MiniAir can be used to measure the cellular connectivity level and activity.
- Flashing every second = Establishing connection.
- On Solid = Good signal level.
- Flashing every 5 seconds = Low signal level.
- 3 Fast flashes = Transferring Data.
Yes. The MiniAir can be changed between Self-Monitored or ARC Monitored. Please send your request to email@example.com.
Important Note: If changing from Self-Monitored to ARC Monitored, we will need email confirmation from the ARC accepting the monitoring of the MiniAir.