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CSL Router

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CSL Router

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Instant 4G connectivity for any IoT application.

Our CSL Router sends data via a 4G SIM, providing an encrypted connection to the internet on sites where wired broadband is unavailable, impractical or slow. Our 4G back-up option upgrades an existing broadband service to a private network, providing a reliable failover business solution if your wired broadband goes down.

Single and Managed Multi-Path options are available depending on the installation, utilising a combination of 4G, IP, xDSL and FTTC connectivity. For installations that require professional monitoring, CSL Router can be connected to an Alarm Receiving Centre. It is also available as a self-monitoring solution with the ability to upgrade to full ARC Connection at any time. All variants arrive pre-configured for quick installation and are supplied with the appropriate monthly data SIM bundle to help manage costs.

See links and information below for technical support, guides and installation videos.

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Useful Links & Downloads

FAQs

How easy is it to install my new CSL 4G Router?

It's very easy and takes only a few steps. You can either read our Quick Quide online or follow along with our short Explainer Video 

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Can I change the settings on my CSL Router?

For security purposes, we do not allow access to the router settings. We are more than happy to assist with making any changes to your CSL Router.

Please contact our Technical Support team on +44 1895 474 444 or m2msupport@csl-group.com for assistance.

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Can my router supply a Wi-Fi connection?

Yes, all our routers can supply a 2.4ghz Wi-Fi connection. Please note most ARC monitored routers will have Wi-Fi disabled by default, but we are able to enable or disable this upon request.

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What is the AnyConnect App for?

The Cisco AnyConnect VPN app is required for direct remote connections to any device connected to the router.

With every CSL 4G Router purchase, we supply a secure Cisco AnyConnect VPN connection tailored specifically for each purchased router. Details for how to download the Cisco AnyConnect VPN app and the login details are included in the instructions provided with the router.

Important Note: The VPN is not necessary if using a third-party P2P service for remote connection to your device.

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How can I remotely connect to my device?

Ensure the Cisco AnyConnect VPN app is running and connected. Enter the router WAN IP address into a browser (or your relevant software) with the port number you would like to connect to.

Important Note: For the remote connection to work, your VPN must be running and connected. The device connected to the CSL Router must be set the to static LAN IP address included in the instructions that came with the router.

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Can I amend the port forwarding rules on my CSL Router?

For security purposes, we do not allow access to the router settings. We are more than happy to assist with making any changes to your CSL Router.

Please contact our Technical Support team on +44 1895 474 444 or m2msupport@csl-group.com for assistance.

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Can I connect more than one device to my CSL Router?

By default, the router will come with port forwarding rules for a single IP address. However, we can add more port forwarding rules to accommodate multiple devices. This is only necessary if remote connection is required to the devices. If the device just needs an outbound connection, then no additional port forwarding rules are necessary as outbound connections are not blocked.

Please contact our Technical Support team if you require additional port forwarding rules added to your CSL Router. You can contact the team on +44 1895 474 444 or m2msupport@csl-group.com.

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Can I change my Self-Monitored CSL Router to ARC Monitored?

Yes. Please send an email to m2msupport@csl-group.com requesting this change and include the router serial number and WAN IP address. We will also need an email from the ARC confirming for us that they are wiling to take on the monitoring for your CSL Router.

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Can I change my router between a Roaming Dual SIM / Single SIM / Dual Path solution?

Yes, we can make this change upon request. Please send the request to m2msupport@csl-group.com.

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Do I need Wi-Fi antennas to use Wi-Fi?

No. The Wi-Fi antennas are for boosting the Wi-Fi signal only. They are not necessary for the Wi-Fi to work and for devices to connect to it.

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Does my CSL 4G Router support DHCP?

Yes, and in most cases DHCP will be enabled on our CSL 4G Routers by default.

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Where can I purchase high gain aerials and other accessories for the CSL Router?

You can purchase accessories (including aerials) for your CSL Router using the M2M Connect Portal.

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