Partner Manager IoT

Who Are CSL?
• We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical
National Infrastructure, Retail and Water Utilities.
• We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland,
the Nordics, Benelux, and Spain.
• We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading
propositions.
• Today, we have over 3 million IoT connections across the world.
• We now have over 200 employees within the Group – and this is growing all the time.
• Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class
customer support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.
• Whether you’re looking for a new start or looking for a move into a company where you can make a difference, CSL could
be the platform you are looking for.

Who Are CSL Looking For?
As the Partner Manager IoT, you will be a key player in maintaining and enhancing relationships with our strategic clients. Your
role will include responding to partners attentively and enthusiastically to a wide range of enquiries relating to their products,
orders, billing, commercials, and contracts. Customers/Partners range from global mobile network operators, hardware vendors,
SAAS Solution providers and other IoT Vendors.

An exciting career path lies ahead for the successful candidate, with the opportunities of progression within the company but
also to become a recognised IoT specialists with key players in the industry across Europe.

We are looking for someone who is eager to learn more about the IoT market and all the exciting technology that comes with the
job. You will need exceptional organisational and client-facing skills. If you have got a mindset to succeed and you see your future
in a dynamic and rapidly growing business, we want to hear from you!

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• Develop and maintain strategic long-term trusting relationships with key clients to accomplish organic growth and
strategic long-term company objectives.
• Maintain a thorough understanding of key customer needs and requirements.
• Attend commercial and operational stakeholder meetings/reviews and ensure full governance.
• Manage, track and analyse key account metrics including service levels, contract performance profitability etc.
• Conduct regular contract and service reviews with key clients to ensure alignment with expectations and identify areas
for improvement.
• Deliver regular performance status and results presentations to internal and external teams.
• Drive client retention, renewals, upsells/cross-sells and client satisfaction.
• Proactively identify and pursue additional business opportunities within client accounts.
• Manage contract change requests and deliver high quality responses/pricing/proposals.
• Develop win-win solutions for both company and client via effective contract negotiation.
• Attending industry exhibitions, forums, seminars, trades shows, awards and events relevant for their business sector.
• Occasional EU and UK travel to meet clients or attend industry events.
• Aiding with all communications with partners.
• Assisting in the preparation and follow up process of onboarding new clients.
• Planning and identifying marketing campaigns to effectively engage with target audience.

Key Skills & Qualifications Sought:
• Flawless communication skills in both spoken and written English.
• Computer literate with experience of Microsoft Word, Excel, and PowerPoint.
• Confidence to work autonomously and liaise with a mix of individuals.
• A keen eye for detail with excellent organisational skills.
• A strong team player who can collaborate on truly diverse projects.
• Adept at talking to people from different backgrounds, you should have experience managing a conversation over the
phone and improving working relationships with clients.
• Ability to manage multiple accounts, relationships, and projects simultaneously.
• Personal drive and ambition with the desire to be at your best at all times.
• Current UK driving licence.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual
orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.