Customer Service / Technical Support Apprentice

An exciting opportunity has arisen to join CSL a leading international Critical Connectivity provider specialising in Machine-to-Machine (M2M) communications.

CSL’s solutions, platform and partnerships with Mobile Network Operators across Europe provide complete end-to-end connectivity solutions for Security, Fire, Health and other mission critical M2M applications. The rapidly expanding private-equity backed company are market leaders in the Security and Health Sectors with operations in the UK, Ireland, Sweden and the Netherlands.

CSL has a great team of individuals delivering a high level of customer support and projects in a busy environment. Whether you’re looking for a new start, or looking for a move in to a company where you really make a difference, CSL could be the platform you are looking for. 

The Person:

CSL are looking for an enthusiastic Technical Support Apprentice that has a passion for learning new technologies and can combine that with an ability to provide excellent technical support to our customers. You should be energetic, keen to learn, work well with others and have a positive approach at all times. This role will require an individual that is customer focused and comfortable working in a fun, energetic and busy office environment. 

The Role:

Working within a Customer Service environment, this role will involve providing advice, guidance and support to assist customers with a variety of critical communication products. You will handle inbound calls and use our cloud services to interact with customers through email and live chat. Additionally, this role required you to provide Customer Service support for our internal and external teams, dealing with product questions/issues and investigations as needed.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

  • Handling inbound calls, emails and chat
  • Liaising with mobile network providers
  • Assisting with sales team queries
  • Completing product investigations
  • Logging support cases and follow up

Key Skills & Qualifications Required:

  • Excellent communication skills both written and verbal.
  • Ability to understand, diagnose and assist in a busy support environment
  • 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
  • PC Literate, including Word, Excel, E- Mail.
  • Good organisational skills

 

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity

To apply please contact: