Careium

At CSL, we take pride in being a trusted partner of Careium, a global leader in Technology-Enabled Care (TEC) solutions. Careium provides secure and reliable telecare systems for older and vulnerable people, empowering them to lead safe, independent lives. For over 15 years, we have supported Careium with robust connectivity solutions through our ‘unsteered’ Roaming SIMs across multiple regions, including the UK, Ireland, Benelux, the Nordics, and Central Europe.

Now, with the introduction of our rSIM technology, our partnership has reached a new milestone in enhancing connectivity resilience and ensuring uninterrupted services for vulnerable users.

Our collaboration with Careium has always centered around delivering best-in-class connectivity solutions for telecare services. For years, our Roaming SIMs, equipped with a patented roaming algorithm, have ensured that Careium’s devices always connect to the best available network. This technology has been integral in supporting Careium’s telecare systems, enabling over 325,000 connections and giving users peace of mind that their safety systems will function reliably.

As technology has evolved, so has our partnership. Beyond supplying SIMs, we have worked closely with Careium on firmware updates, territory expansions, and ensuring billing accuracy through regular audits. Our collaboration has continuously adapted to the changing technological landscape, but the introduction of rSIM technology marks a major leap forward.

The recent deployment of our rSIM technology across Careium’s 4G products, including their Eliza range, represents a breakthrough in connectivity resilience. rSIM is the world’s first truly resilient and intelligent SIM card, designed to autonomously switch between mobile operator profiles in real time to ensure maximum uptime.

In the critical context of telecare, even brief disruptions in connectivity can have significant consequences. rSIM addresses this by constantly monitoring network availability and switching to the strongest operator when necessary, providing seamless connectivity. This dual SIM capability greatly reduces the risk of outages, which is essential for service users relying on these devices for emergency responses.

Christian Walén, CEO of Careium, highlighted the importance of this advancement: “Even short-term disruptions in connectivity create significant service risks, and we needed a solution to minimize this. rSIM revolutionizes connectivity resilience by constantly monitoring available networks and finding the best route to connect. Our users are more secure than ever, knowing that Careium and CSL, both leaders in quality and innovation, are ensuring the highest level of Critical Connectivity for their TEC devices.”

As Careium continues to expand its reach across Europe, our rSIM technology is playing a crucial role in ensuring that vulnerable people are always protected. The seamless connectivity offered by rSIM means that telecare devices can respond promptly to emergencies, ensuring that help arrives when it is needed most.

Ed Heale, our CEO at CSL, commented on the strategic importance of rSIM technology: “This launch marks another significant milestone in our long-standing partnership with Careium. Having worked closely for nearly 15 years, supporting vulnerable people across Europe, deploying rSIM is the next step in our vision to provide uninterrupted connectivity solutions to the sector. Our fully managed service, combined with rSIM’s patented technology to actively switch profiles to maximize uptime, means we continue supporting Careium to deliver a world-class TEC solution.”

Our collaboration with Careium continues to evolve with rSIM technology, demonstrating our shared commitment to innovation and reliability in the TEC sector. As technology progresses, ensuring seamless and secure connectivity remains a top priority for both organizations. By adopting rSIM, service providers can be better equipped than ever to provide safe, independent living to their users, safeguarding them from service disruptions and connectivity issues.