Please note, it may take up to 48 hours for initial company registration.
IF YOU HAVE BEEN PROVIDED WITH A SIM WITHIN YOUR EQUIPMENT
Please visit the CSL M2M Connect portal at m2mconnect.csldual.com/homeye to activate your SIM card
using the ICCID and choose your bundle.
TIP: INSTEAD OF TYPING THE 20 DIGIT ICCID IN TO THE M2M PORTAL, WHY NOT TRY USING A BARCODE SCANNER APP
- Ensure that your device is powered down, insert the SIM into the SIM slot and connect power.
- Using the SIM details at the bottom of the page, follow the device instructions and enter the required
APN, username and password.
- The SIM will search for a suitable signal and then register on the network. Once registered your device is ready to test as per the device instructions.
Device - Make sure that you have followed the instructions correctly.
SIM - Check that the SIM is correctly seated in the device.
Aerial - Check the SIM in an alternative mobile device in the same location by removing the SIM card and
placing into a mobile phone to see if you can successfully send a text message or access the internet (you
will need to change the APN settings to do this).
Network - Use a Signal Analyser to determine if there is a suitable mobile signal in the area. If the device
still fails to register on a network please contact your Videcon technical support.
WHEN TRYING TO COMMUNICATE TO OR FROM YOUR SIM PLEASE REMEMBER TO
INSERT THE FULL INTERNATIONAL CODE (EG 0044).
For further assistance regarding the SIM card please call CSL on +44 (0)1895 474 444 and have the SIM
details readily available.