We are delighted to announce the appointment of Adam Fay as our new Customer Relationship Executive. Adam joins us from Riverside Group. He has over a decade’s experience working in the Technology Enabled Care Services (TECS) industry, having progressed from a Customer Service Advisor, to a Business Readiness Manager where he was part of the team responsible for amalgamating three separate Finance functions into one Group Finance Squad.
Most recently, Adam held the role of Technician Manager. His primary responsibilities were managing Riverside Helpline’s installation hubs, based around the UK, as well as leading the Finance Teams in Cumbria and Merseyside. Within this role, he was responsible for bid writing, customer retention and business development. He was also the lead contact for all internal and external stakeholders and responsible for Riverside Helpline’s Future Technology Strategy.
Adam commented: “I am delighted to have joined CSL at such an exciting time. I’m excited to be part of the team enabling Telecare providers to make the transition from analogue to digital, in the wider context of technology updates such as All IP. My technical background and experience gives me confidence that I can help improve services, working with customers and partners, new and old.”
Max Stevens, Key Accounts Manager IoT, commented: “We are excited to have Adam join our team. With his extensive experience and knowledge in the Telecare sector, I’m confident he will be extremely important for us to expand our offerings and work with partners to help overcome some of the major challenges we face, as an industry.”
Adam is available to contact via:
+44 (0) 7471 230 228
Adam.Fay@csl-group.com
