02 December 2021


We are delighted to be shortlisted as a finalist for 2 awards at the prestigious UK OSPAs 2022!

We have been shortlisted in 2 categories at this year’s Awards, including:

Outstanding Customer Service Initiative - Technical Support Initiative

We take pride in being able to provide a best in class service for our customers and currently have 50 full-time employees dedicated to providing 24/7 Technical Support for over 3,000 installation companies. We currently receive 160,000 support requests each year across our phone, email and live chat channels, whilst we also have an NPS score of 86.5 and a customer satisfaction rating of 4.8. On behalf of everyone at CSL, we would like to say a big well done to our Customer Service Team for being nominated for this award!

Outstanding New Security Product – MiniAir 2

Our latest innovation, launched this year, is MiniAir 2our single-path signalling solution that utilises a 4G/LTE-M path to send an alarm from a protected premises to an ARC. It comes with a standby SIM as a backup to safeguard your system, if the active SIM fails. Both SIMs operate on an independent network from the other for total resilience. It is designed for both residential and commercial premises as an affordable upgrade from a digital communicator to secure signalling.

The winners will be revealed on Thursday 24th February 2022 at a gala dinner at the Royal Lancaster in London.

Click here to read the full list of shortlisted! Good luck to everyone. 

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