05 January 2021


This month Simon Banks looks through the most memorable quotes from the Bottom Line interviews of the last 12 months.

Christian Watts, Director of Fire & Security Systems, Mitie Security

Value does not mean cheap. It means the right solutions to show successes in preventing and reducing crime against our clients.

Jenny Cooper, Director of Private Clients and Insurance Liaison, Insafe International

We also see technologies, such as 4G Connectivity, allowing us to upgrade older products to make the most of the newer connected benefits of IoT.

Adam Spain, Head of Customer Services, CSL

We have implemented a clear training structure to enable our entire support team to meet the expectations of our customers.

Carl Meason, Managing Director, Fenix Monitoring

We believe a partnership must exist across the entire supply chain, offering opportunities for open discussions for us all to learn and develop systems that work for everyone.

Rashid Khan, CEO, Calipsa

Businesses are seeing the financial and security benefits of integrated technology and several countries are introducing laws requiring any security alarm to be accompanied by video verification.

David Davies, Chief Technical Officer, DVS

Many IT departments are unwilling to allow installers to connect systems to a business network. In these instances, 4G routing provides secure and stable connections to allow flexibility whilst not being reliant on IT to make changes or limit their capacity.

Darren Rewston, Creator, CheckMyCCTV™

Remote maintenance checks allow Installers and ARCs to create a proactive service for their customers, reducing the need for the end-user to report faults and ensuring systems are working and fit for purpose.

David Scott, Managing Director, Skills for Security

With government incentives, a huge talent pool out there and the potential for high-level qualifications, there has never been a better time to be or recruit an apprentice in the Fire & Security industry.

David Barnes, Managing Director, Black Box Security & Fire Solutions

We always recommend monitoring as a “no brainer” for our customers. If no-one is on-site, wouldn’t you still want the fire brigade to respond to limit the damage and evacuate adjacent buildings?

Ben Linklater, Sales Director, OPTEX

It is of great benefit to ARCs to be able to visually verify events and avoid dispatching keyholders or the police if there is no real threat.

Neil Hughes, Engineer, Moray Fire Protection

By guaranteeing that all the products we provide are robust and fit for purpose, we can guarantee a level of service for our customers.


“Genuinely impressed with the presentation, but also the personal commitment from you all. It stands out!”

James Brown (Trinity Fire & Security Systems) – Email – 8th Dec

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