Solutions Architect IoT

An opportunity has arisen to join our IoT Team.

Croxley | Hybrid

Hiring Manager:

Jon Shipp

IoT Director

Who Are CSL?
• We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical
National Infrastructure, Retail and Water Utilities.
• We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland,
the Nordics, Benelux, and Spain.
• We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading
• Today, we have over 2 million IoT connections across the world.
• We now have over 200 employees within the Group – and this is growing all the time.
• Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class
customer support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.
• Whether you’re looking for a new start or looking for a move into a company where you can make a difference, CSL could
be the platform you are looking for.

Who Are CSL Looking For?
The role holder is involved in the design of networks, systems architecture as well as the development and integration of overall
solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities
will include ‘in depth’ analysis, design (both for high and lower-level solutions), Provide complex technical support, resolving
escalated technical support issues including proposals to ensure systems availability to the customer. The role includes problem
diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or
team leader roles and could involve managing smaller teams of professional people.

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
• To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers
with controls and standards i.e. Firewalls/Data Security, Network software and hardware.
• To lead test & installation of network software maintenance and updates provided by suppliers.
• Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external
customers and suppliers.
• Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical
supplier equipment/service problems.
• Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware
manufacturers, platform providers etc.
• Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.
• Deployment and management of customer/product trials and pilots.
• Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc)
where required.
• Maintaining strong technical relationships with key Customer/Suppliers/Partners, keeping abreast of their latest
developments and trends.
• Evaluating new products/propositions, assessing their technical suitability and viability.
• Working with operations and service delivery on product developments/enhancement and ensuring their readiness for
business take on and in-life support.
• Maintain detailed knowledge of infrastructure/applications, processes, technologies, markets, billing platforms and
• To be experienced and fully competent in own areas and to share this expertise with others, providing guidance and
• Provide out of hours support for escalated issues as part of an on-call rota. 
• Travel if required for Customer presentations/installations/events etc.

Business Impact
• Provide technical technical/professional solutions and for existing and new innovative services.
• Manages a significant part of design, development, or integration of a project, and implements financial control.
• High impact due to the operational nature of the role; in isolation and in real time specialist professional decisions are
required to restore critical CSL business functionality.

Authority / Decision Making:
• Full responsibility for the recovery of major incidents following system failure.
• Completes own role independently or with minimal supervision/guidance.
• Supplier selection, where applicable.
• Assignment of resource where delegated.
• Identification, ownership, and management of risk
• Local team responsibilities as delegated by manager.

Key Skills & Qualifications Sought:
• Typically computing/engineering/science degree.
• The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist
level from specific vendors. Cisco CCNP, Checkpoint CCSE
• Minimum 4-5 years’ experience in the relevant technical skill area, with appropriate formal training.
• Experienced and fully competent in own area and can share own expertise and provide guidance and support to others.
• May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities.
• Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role.
• Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.
• Understands appropriate customer Business Processes and operating environments.
• Has developed specialist ‘in depth’ knowledge in more than one area.
• Completes own role independently and with minimal supervision.
• Can take action to monitor and control costs within own work horizons.
• Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and
spot new, less obvious solutions.
• Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the
short-term, including forecasting resource requirements.
• Able if required to organise the work of a small team of professionals to deliver to agreed deadlines.
• Is able to promote teamwork, and to coach and guide others.
• Able to create informal networks with key contacts within own area.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSLs view on the ideal candidate. If
you feel you can meet three quarters of the requirements and learn the rest with support from CSL please apply now with an
indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual
orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.