DualCom Pro 2 Range - Quick Guide - Testing

Step 4 - Testing

Before leaving site you must test the DualCom Pro 2 device as per these steps.

a - Place device on test at the ARC and send a range of signals from the panel

b - Perform a path test by tapping button C whilst in quiescent/normal state

c - LED 3 will flash to show signals are being sent

d - Check signals are received at the ARC

You should also simulate path failures at part of the testing process.

a - Place device on test at the ARC

b - Whilst in the quiescent/normal state section, press button A to get to the connectivity menu. The LEDs (LED 1 = single-path, LED 1 & 2 = dual-path) will be lit

c - Hold button B for 5 seconds. Once let go, LED 1 will go red to show path 1 is in simulated fail

d - For dual-path devices, hold button C for 5 seconds. Once let go, LED 2 will go red to show path 2 is in simulated fail. Check signals are received at the ARC

e - Tap button B & C to restore each path. LEDs 1 and/or 2 will go green. Check path failure signals are received at the ARC

IF YOU HAVE PURCHASED A DUAL-PATH DEVICE, YOU MUST ENSURE BOTH PATHS ARE CONNECTED BEFORE LEAVING SITE.

IF YOU DISCONNECT BOTH PATHS AT THE SAME TIME, MY BASE WILL ONLY SHOW THE FIRST PATH IN FAILURE. THIS IS EXPECTED BEHAVIOUR.

MY BASE APP

My Base provides Installers with the ability to manage and configure DualCom Pro 2 devices on a handy App/Web portal.

Simply download CSL My Base from your appropriate App store and obtain log-in information from CSL
(or the CSL web administrator within your company) to access these great features:

View path
status

Check signal
strength

View panel connection status

Configure static IP information

Amend panel connection

Change pin configuration

Check ATS path availability

Remotely upgrade device firmware

View Alarms
(you must still check with your ARC that alarms are being received by them)

Test
Alarm

Invert fault
relay

Configure
outputs

Amend Smart Reporting

Add estate
name

LEDS & TROUBLESHOOTING

Figure 9 - Commissioning LEDs

As the DualCom Pro 2 powers up for the very first time it will run through a commissioning process. You will need to wait for LEDs 1, 2 & 3 to go green before the unit reboots.

LED 1

LED 2

LED 3

No light = No power

Red flashing = No comms

Red flashing = Power Start Up

Amber solid = 1 path comms (dual-path systems)

Amber flashing = Comms path found

Green solid = Power On

Green solid = All paths comms (dual-path systems)

Amber solid = Commissioning server found. Contacting alarm server

Green solid = Fully Commissioned

Figure 10 - Quiescent/Normal State LEDs

Once commissioned, the unit will return to its quiescent/normal state. Only LED 3 should be visible and will show you whether the unit has any errors or is transmitting data.

LED 3

Red solid = Error found on the device (no commissioning performed)

Amber flashing = Only one path is working on the dual-path system and the device is currently transmitting or receiving data (pdp context active)

Amber solid = Only one path is working on the dual-path system, however it is able to transmit & receive data

Green flashing = No errors found and the device is currently transmitting or receiving data (pdp context active)

Green solid = No major errors found

Figure 11 – Connectivity Section

To toggle between the connectivity section and quiescent/normal state press button A. Single-path systems will only show LED 1. Dual-path systems will show both LEDs 1 & 2. LAN data transmission is covered by the ETH LED.

LED 1

LED 2

Red flashing = No signal / SIM not ready or LAN not connected

Amber flashing = Registering / Signal is unacceptable / LAN connected but cannot transmit data

Green flashing = Signal is acceptable (3/10)
but could be improved

Green solid = Signal 4/10 (or above) or
LAN connected

Figure 12 – Simulate Path Fails (testing the system)

It is possible to simulate a path fail for the primary and secondary path. Once in the connectivity section, press and hold B to fail the primary path and/or C to fail the secondary path. The path will stay in fail for 15 mins unless you tap B or C again.

LED 1

LED 2

Red flashing = Interface in fail mode

Green flashing = Interface tx/rx data

Green solid = Interface out of fail mode

Figure 13 – Additional LEDs

There are 3 additional LEDs shown as BUS, PNL and ETH.

LED 1	LED 2	LED 3
BUS	RS422 connection to additional accessories (i.e remote radio module)	Green/Amber flashing = Data is being transferred
PNL	Serial connection to panel	Green/Amber flashing = Data is being transferred
ETH	LAN connection to customer’s router	Green/Amber flashing = Data is being transferred

RADIO TROUBLESHOOTING

How can I fail my signalling paths without having to disconnect them?

To fail each path enter the connectivity menu (see simulate path fail section - Figure 12 above). Press and hold B to fail the primary path or C to fail the secondary path. The path will stay in fail for 15 mins unless you tap B or C again to restore the applicable path.

How can I check the signal strength of each radio module?

You can check the signal strength of each radio module on a commissioned device via the My Base App. Alternatively, when in the quiescent/normal state, you can press button A to toggle to the connectivity menu. Once there, LED 1 (first path) & LED 2 (second path) will show you the signal strength. We recommend a solid green LED (40% or 4/10).

Does my unit have a roaming SIM?

Yes, all DualCom Pro 2 devices come with at least 2 Roaming 4G SIMs

My signal strength is less than 30% (3/10) or my LED is orange/red. What can I do to improve it?

For all radio variants:
• Avoid coiling the aerial cable
• Move the aerial away from electrical equipment/wiring
• Move the aerial to a higher point in the property or closer to a window/door

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Step 4 - Testing