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Technical Support Advisor

An exciting opportunity has arisen to join our Customer Service Team.

The Role:

Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product-related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. Dealing with product questions/issues or investigations as needed.

This role also requires you to be part of an out of hours, on-call rota which allows our customers to gain emergency support outside of usual office hours.

The Person:

You may have experience in customer support/customer services or alternatively, you may have been working in an electronics environment fault-finding or repairing equipment. In either case, you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times. 

Above all, this role requires individuals with a passion to provide excellent service often working under pressure in a busy office environment.

Key Skills & Qualifications Required:

  • Excellent communication skills both written and verbal.

  • Ability to understand, diagnose and assist in a busy support environment

  • 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science

  • PC Literate, including Word, Excel, E-Mail

  • Good organisational skills

Duties & Responsibilities:

In this role, you will be able to work with all areas of the business assisting with various teams to deliver excellent products and service to our customers. Within Customer Services/Product Support you will be assisting with:

  • Handling inbound and outbound calls

  • Liaising with mobile network providers

  • Assisting with sales team queries

  • Completing product investigations

  • Creating support tickets and follow up

Other Desirable Skills / Qualifications:

  • Electronic principles – BTEC, ONC or similar qualification passed or in progres0s

  • Experience with mobile telecommunication equipment

  • Foreign language skills (Dutch/French/Swedish)

  • Customer services related qualification

  • Other higher-level qualification i.e. A-Level, NVQ, ONC

If you have the above skills please apply now with an indication of your salary expectations for the role. With regret, due to the high volume of applications we are currently receiving, only successful candidates will be contacted.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.